We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Oodies
Snarf999
Posts: 135 Forumite
Ordered one for Christmas, however it hasn't been dispatched in the time they specified. No direct response from customer service emails, I contacted them on Twitter and they've said they will escalate with management in 1-2 business days. However looking at both Twitter and Trustpilot it seems that every single UK order is not being fulfilled, some people having ordered nearly 6 months ago.
What steps are there to take? They're an Australian company with fulfillment centres in the UK. I can only guess that they're either not getting shipments into the UK, or are struggling with demand, but email seems to be the only way to contact them and gets the same stock response.
What steps are there to take? They're an Australian company with fulfillment centres in the UK. I can only guess that they're either not getting shipments into the UK, or are struggling with demand, but email seems to be the only way to contact them and gets the same stock response.
0
Comments
-
How did you pay?0
-
Debit card unfortunately, I don't know if Lloyds would take up the case? Usually pay everything via credit card!0
-
Ask for a chargeback if you used a debit card. Even if you'd paid by credit card and were eligible for - and asked for - a s75 refund, Lloyds would probably still process it as a chargeback...
I see their T&Cs appear to be governed by South Australian and Australian Federal law. I know s75 claims can be made for overseas purchases but I don't know if a chargeback can. Speak to Lloyds.0 -
I purchased two last month and got them within two weeks, the problem is you don't get people posting about great service on reveiw sites and you will mainly see bad reviews.
But as said your card provider is your best bet at the moment.0 -
Chargeback can be made against any company anywhere in the world 👍Manxman_in_exile said:Ask for a chargeback if you used a debit card. Even if you'd paid by credit card and were eligible for - and asked for - a s75 refund, Lloyds would probably still process it as a chargeback...
I see their T&Cs appear to be governed by South Australian and Australian Federal law. I know s75 claims can be made for overseas purchases but I don't know if a chargeback can. Speak to Lloyds.
All that matters is it's a card payment.Life in the slow lane1
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards