Hotel refund

ThumbRemote

user1977 said:

pinkshoes said:

user1977 said:

£50 discount for no hot tub doesn't sound too unreasonable to me. If you don't want to pay £200 for tonight then maybe check out and at least mitigate your costs that way? 

I completely disagree with this. No hot tub would be no stay for me as in Winter it would be the selling point of the room. 

If the OP wanted to watch TV in a bedroom they could have stayed at home or a premier inn.

I would be online looking for an alternative then getting a full refund.

I doubt the fact it's a hot tub makes it of the essence of the contract that a working hot tub must be provided (unless there was some other correspondence to that effect). Lots of guests would view it as just a bonus rather than something fundamental to their weekend.

I'm sure you can argue about whether £50 is the correct discount to apply, but if they accept the room as it is and stay for at least one night, I think the OP is liable to pay for it.

No they wouldn't. You don't pay £250 a night for a hotel room with a hot tub then count the hot tub as a bonus. 

Do you think the theme park is just a bonus at Disneyland? Or the bed is a bonus in a Premier Inn? 

Brie

I'm surprised that they didn't check that things were working properly before you checked in.  They are definitely at fault in my opinion and should be made to compensate.

DB1904

ThumbRemote said:

user1977 said:

pinkshoes said:

user1977 said:

£50 discount for no hot tub doesn't sound too unreasonable to me. If you don't want to pay £200 for tonight then maybe check out and at least mitigate your costs that way? 

I completely disagree with this. No hot tub would be no stay for me as in Winter it would be the selling point of the room. 

If the OP wanted to watch TV in a bedroom they could have stayed at home or a premier inn.

I would be online looking for an alternative then getting a full refund.

I doubt the fact it's a hot tub makes it of the essence of the contract that a working hot tub must be provided (unless there was some other correspondence to that effect). Lots of guests would view it as just a bonus rather than something fundamental to their weekend.

I'm sure you can argue about whether £50 is the correct discount to apply, but if they accept the room as it is and stay for at least one night, I think the OP is liable to pay for it.

No they wouldn't. You don't pay £250 a night for a hotel room with a hot tub then count the hot tub as a bonus. 

Do you think the theme park is just a bonus at Disneyland? Or the bed is a bonus in a Premier Inn? 

I thought Disneyland was the theme park. 

cx6

i bet Disneyland has a t&c in their hotels booking that they cannot guarantee the theme park will be open.

Sandtree

Brie said:

I'm surprised that they didn't check that things were working properly before you checked in.  They are definitely at fault in my opinion and should be made to compensate.

The question is what level of compensation there should be... they've offered a £50/night on a £250/night booking

Given the OP is there for multiple nights and they have offered to get someone out to look at it in the morning it doesnt feel vastly unreasonable. It may be different if it proves unrepairable or needs parts that'll take time to arrive etc.

Not sure the cleaners typically go round checking that every device is working after someone checks out... not even sure what level of "cleaning" will be done on a hot tub in the couple of hours between one guest checking out and the next checking in. Though that has always been a point of potential concern to me when booking these types of things... I doubt they drain and refill them each time.

Sicard

Did the electrician fix the hot tub yesterday?

ThumbRemote

Sandtree said:

Brie said:

I'm surprised that they didn't check that things were working properly before you checked in.  They are definitely at fault in my opinion and should be made to compensate.

The question is what level of compensation there should be... they've offered a £50/night on a £250/night booking

Given the OP is there for multiple nights and they have offered to get someone out to look at it in the morning it doesnt feel vastly unreasonable. It may be different if it proves unrepairable or needs parts that'll take time to arrive etc.

Not sure the cleaners typically go round checking that every device is working after someone checks out... not even sure what level of "cleaning" will be done on a hot tub in the couple of hours between one guest checking out and the next checking in. Though that has always been a point of potential concern to me when booking these types of things... I doubt they drain and refill them each time.

They should as a minimum do a daily check on the pH level and bromine/chlorine concentration in the water. Being charitable, there may have been no-one it he room the night before, and they may have checked in the morning while the OP arrived in the evening, giving the tub time to cool down - we don't know how far it had cooled down. But it does raise a question about their overall checks and maintenance. 

sheramber

Sicard said:

Did the electrician fix the hot tub yesterday?

The OP han't logged on since 4 Dec. As they mentioned  'a couple of days' I expect they returned hime yesterday.