Inherently Faulty Laptop

Secretive

I bought a Lenovo laptop from John Lewis four years ago which has got a faulty motherboard. The supplier has admitted this fault is inherent and has offered me just over £200 as compensation.

The laptop has been looked after carefully and cost £800 new. I’ve looked at buying a like-for-like replacement and it is nearly £1000 now.

 

I challenged their offer and they said they would give me a credit note of an extra £50 if I bought a replacement from them. This still leaves me feeling short changed though as  the current laptop was perfectly good enough for what I needed it to do and I don’t want to spend that much replacing it. Am I expecting too much?

 

Any advice on how to proceed with this matter would be much appreciated.

neilmcl

So how much would you like?

TELLIT01

It seems unlikely that it would cost £1k to replace a laptop which cost £800 4 years ago.  The spec of a 4 year old machine is going to be so low compared to new machines.  By like-for-like to you mean a machine at the same position in their range?

Secretive

TELLIT01 said:

It seems unlikely that it would cost £1k to replace a laptop which cost £800 4 years ago.  The spec of a 4 year old machine is going to be so low compared to new machines.  By like-for-like to you mean a machine at the same position in their range?

The model I have is a Lenovo Yoga 900s. Looking at the JL website they have a few other Yoga's from around £800 upwards. They are probably higher specs but also more than I need.

Portability for travelling is a high priority for me and this is where the Yoga came into its own. It just seems unfair that they acknowledge it has an inherent fault but want over £500 to replace it. 

Btw, thanks for trying to help.

HeinzVarieties

Secretive said:

TELLIT01 said:

It seems unlikely that it would cost £1k to replace a laptop which cost £800 4 years ago.  The spec of a 4 year old machine is going to be so low compared to new machines.  By like-for-like to you mean a machine at the same position in their range?

The model I have is a Lenovo Yoga 900s. Looking at the JL website they have a few other Yoga's from around £800 upwards. They are probably higher specs but also more than I need.

Portability for travelling is a high priority for me and this is where the Yoga came into its own. It just seems unfair that they acknowledge it has an inherent fault but want over £500 to replace it. 

Btw, thanks for trying to help.

https://www.ebay.co.uk/itm/Lenovo-Yoga-900S-12ISK-14-034-Touchscreen-Laptop-M7-6Y75-1-2GHz-8GB-Pressure-Mark-/133877882598?hash=item1f2bbe5ee6:g:l-oAAOSwDwRhQbGg&nma=true&si=mkZrNuoavqiWxtCryWk6S%2BgN4t4%3D&orig_cvip=true&nordt=true&rt=nc&_trksid=p2047675.l2557

https://www.ebay.co.uk/itm/324916659771?hash=item4ba68ac63b:g:xpcAAOSwZcZhp~-B

Neither in pristine condition but a reasonable indication of what these things are worth nowadays.

bris

John Lewis accepted an inherent fault after 4 years? Not like them or do you mean Lenova accepted the claim?

Diamandis

The £200 is to allow you to get a like for like replacement, that being a 4 year old used laptop.

Sandtree

Secretive said:

I bought a Lenovo laptop from John Lewis four years ago which has got a faulty motherboard. The supplier has admitted this fault is inherent and has offered me just over £200 as compensation.

The laptop has been looked after carefully and cost £800 new. I’ve looked at buying a like-for-like replacement and it is nearly £1000 now.

 

I challenged their offer and they said they would give me a credit note of an extra £50 if I bought a replacement from them. This still leaves me feeling short changed though as  the current laptop was perfectly good enough for what I needed it to do and I don’t want to spend that much replacing it. Am I expecting too much?

 

Any advice on how to proceed with this matter would be much appreciated.

They can reduce the amount paid (£800) to reflect use... JL in my claim did it as a simple X/72 where X is the months I've had the item.

A brand new modern laptop is not a like for like replacement... a like for like replacement on a "new for old basis" would match the CPU, graphics chip etc which is going to be a budget-mid range machine at absolute best now and more likely the lower end of that range.

However they dont have to give you a like for like, they can refund less use

mattyprice4004

They’re around £200 second hand, so it seems they’re being fair. 

You’re not entitled to anything like a full refund when you’ve had 4 years use - their offer gets you back in the position of having the same laptop in working condition. 

pinkshoes

Secretive said:

I bought a Lenovo laptop from John Lewis four years ago which has got a faulty motherboard. The supplier has admitted this fault is inherent and has offered me just over £200 as compensation.

The laptop has been looked after carefully and cost £800 new. I’ve looked at buying a like-for-like replacement and it is nearly £1000 now.

 

I challenged their offer and they said they would give me a credit note of an extra £50 if I bought a replacement from them. This still leaves me feeling short changed though as  the current laptop was perfectly good enough for what I needed it to do and I don’t want to spend that much replacing it. Am I expecting too much?

 

Any advice on how to proceed with this matter would be much appreciated.

You need to remember that you have had 4 years use out of this laptop, and most laptops generally only have a life expectancy of 5 years, so you by law would only be due a partial refund of the remaining life. 20% of the £800 you paid is £160, so the £200 offered seems more than fair.

You could easily buy a second hand 4 year old one for less than £200. Or you can accept the extra £50 and buy from JL.

Unless you took out insurance giving you an old for new policy, then you are only entitled to a partial refund to reflect the use you have already had.