Laptop has been 'delivered' but it never showed up

Verity31

I was wondering whether someone could help me regarding a recent issue. 

My little brother's laptop was sent back for repair, and we've never seen it again since. It was meant to be delivered by DPD on Tuesday but it never showed. We had a message to say that it would be delivered on Wednesday instead despite them never attempting delivery on the Tuesday (I was in all day waiting). We received an email to say it had been delivered with a photo that the delivery man had taken with the box on his seat in his van. The background of the photo you could see houses that match just down the road from us.

The email stated that it had been delivered and signed for by my brother but we never received it!

We have contacted DPD and the laptop company but they are not doing anything about it. They keep saying that it has been delivered.

We are stuck with what to do, as we don't seem to be getting anywhere. Does anyone have any advice or suggestions on what we could do?

elsien

Have you checked with the houses shown in the photo whether any of them have it?
Have you got a copy of the signature to compare to your brother’s usual one? 

TELLIT01

Evidence of the signature provided is definitely the first step.  If you can show that this is not your brother's signature you may make progress.  The item sat on the seat in the van is not evidence of delivery.  Any packages delivered to our house are photographed either in the porch, or with the house number.

Verity31

TELLIT01 said:

Evidence of the signature provided is definitely the first step.  If you can show that this is not your brother's signature you may make progress.  The item sat on the seat in the van is not evidence of delivery.  Any packages delivered to our house are photographed either in the porch, or with the house number.

Over the last year because of COVID I've noticed that they don't get you to sign for parcels anymore. My thoughts exactly, a photo of the item in his van does not constitute as proof of delivery...

Sooler

No signatures.

Photo must be taken at open door.

https://www.dpd.co.uk/content/how-can-we-help/parcel-delivery-during-covid-19.jsp

elsien

Sooler said:

No signatures.

Photo must be taken at open door.

https://www.dpd.co.uk/content/how-can-we-help/parcel-delivery-during-covid-19.jsp

Except the OP states they have been told by DPD that the parcel was “signed for by my brother.” 

HeinzVarieties

elsien said:

Sooler said:

No signatures.

Photo must be taken at open door.

https://www.dpd.co.uk/content/how-can-we-help/parcel-delivery-during-covid-19.jsp

Except the OP states they have been told by DPD that the parcel was “signed for by my brother.” 

Probably just using the common term of " it was signed by x."  I don't think that they mean he literally signed for it.

TELLIT01

HeinzVarieties said:

elsien said:

Sooler said:

No signatures.

Photo must be taken at open door.

https://www.dpd.co.uk/content/how-can-we-help/parcel-delivery-during-covid-19.jsp

Except the OP states they have been told by DPD that the parcel was “signed for by my brother.” 

Probably just using the common term of " it was signed by x."  I don't think that they mean he literally signed for it.

If they state it was signed for by the brother they must provide evidence of that.  If they just mean it was signed for they should say that, not make up the bit about who signed for it.