return of defective item 2 December 2021 at 3:30PM in Ebay, auctions, car boot sales, post & parcels 3 replies 151 views

castle96

I have 'contacted seller' (who does "accept return"), but nil response. The last couple of items I have bought are not showing (????) on my purchase list, therefore I cannot

How to ask us to step in

If you and the seller aren't able to come to a resolution, you can ask us to step in. Here's how:

1. Find the item in your Purchase History.
2. Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).
3. Select Ask eBay to step in.

as I cannot click on the item on purchase history (why isn't it there??). Other than leave bad feedback (which doesnt get me my money back, less postage), what can I do? How do I contact ebay to complain? TIA

cx6

are you saying you have purchased something on ebay but it is not showing under 'purchases'?

is it 'hidden' ?

castle96

last 2 items are not showing. But also they are not under hidden Did chat with ebay assistant and she COULD see them

theonlywayisup

Are you trying to return them?  If so what is the reason, if it is SNAD, then to escalate,  you need to have had a case open first.  If you have inadvertently requested a return or cancellation then scroll down to check the purchase history there.