return of defective item

2.7K Posts


I have 'contacted seller' (who does "accept return"), but nil response. The last couple of items I have bought are not showing (????) on my purchase list, therefore I cannot
How to ask us to step in
If you and the seller aren't able to come to a resolution, you can ask us to step in. Here's how:
- Find the item in your Purchase History.
- Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).
- Select Ask eBay to step in.
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is it 'hidden' ?