Missing item from online order

Alderbank

You have received, and must pay for, 90% of your order. If you claim full chargeback then Allsaints are likely to appeal with evidence of delivery.
Make it clear to your bank that you are claiming a partial chargeback of £xxx because you only received part of your order.

GSte

Alderbank said:

You have received, and must pay for, 90% of your order. If you claim full chargeback then Allsaints are likely to appeal with evidence of delivery.
Make it clear to your bank that you are claiming a partial chargeback of £xxx because you only received part of your order.

I actually received 75% of my order and have paid for 100% of it. I'm certainly only going to request that they refund me for the 25% that was missing though.