Sale of goods

diamondgirl14

My partner signed up with lgv to get his heavy goods license  in may thay promised to ring every week with his scores from the practice theory which never happend thay promised to put him threw theroy in a class room and to put him threw his theroy test driving lessons and test and also with a job at the end this cost1,400 and we never had a response from them since June so we contacted bank to get a charge back in august and I. November the company responded with a 33 page’s to the bank and thay also said that we needed to contact them regarding a refund and there would be a cancellation charge we got an email to say if you want to go ahead with cancellation that thay would only refund 249.00 per the agreement that my partner signed which thay new he was dislexit and could not read that well so I did email back saying that could you supply emails and calls that you say that have been sent since June as thay keep saying it’s all recorded  I have also asked for all evidence that thay can prove that thay have kept to there own agreement ie points on practice theroy who he went to for test lessons and also the 33 page thay sent to the bank all with points of esacly what I was asking for and I keep getting the same message this is the amount he is intitled back per there terms all so thay have sent a couple of attachments ie there face book page and an attachment of cancer awareness nothing to do with my complaint I did lose it a bit by saying in an email after going back and fourth for a week I did say that you are ripping pepole of  who have saved to get this money togeather to come a hgv license holder I also mentioned that the government guidelines on hgv license has changed and there reply was you need a Catgory c license and you will have to pay more money for this and if thay read the file thay would know he already has this license and that he used to have a heavy goods license many years ago but dvla said that you could only have one license not both do hat to chose which one to keep and that was in the 90’s I have said to them I’m willing to go threw the legal side if it comes to it but I’m thinking of going to the omnibus man and small claims should I do the omnibudsman first and wait for that out come or do both at the same time any help and advice on this matter would be much appreciated in advance

pinkshoes

Your post is really difficult to read due to a lack of punctuation and paragraphs. 

From what I can make out:

- your husband signed up with LGV and paid £1400 to do his HGV licence in May. 
- they said they would put him through his written theory and test with weekly feedback from practice.
- they stopped contacting him since June.
- in August you contacted the bank for a chargeback.
- the company responded offering a £249 refund as this was all he was entitled to as per their T&Cs that your husband signed.

The fact your husband is dyslexic is irrelevant. There are apps that you point at a page and it reads it for you. Never sign a contract until you have read and understood it.

Has the company delivered any training so far? If so, then he is not entitled to a full refund. Can you please explain clearly what you have an haven't received so far.

You say your husband already has a category C licence? So what has he signed up to do then?

I would try and refrain from sending any more messages to them if they read anything like the above, as it will be near impossible for someone to work out what you are trying to say or ask for, and I wonder if they were not able to understand your communication efforts. Perhaps you could get someone else to help write the emails for you?

mattyprice4004

First of all, paragraphs. A wall of text is near impossible to read, and if your complaint reads like the above it'll probably be filed under 'bin'. 
Next, only include what's relevant. Cancer, dyslexia etc all have no bearing on the complaint so leave them out. 

Send them a well-structured factual complaint (keeping to the point) and if spelling and grammar are an issue then ask a friend / family member to read it through. 
When companies are dealing with complaints, they want to know 2 things - what you want, and why you think it's justified. 

JJ_Egan

If he is not a business then its not sale  of goods .