Tui - changed flights with no warning!

[Deleted User]

CKhalvashi said:

Cabincrewcasey said:

I’m cabin crew, what you’re describing is perfectly normal even in non Covid times. You are buying a ticket to travel, not a ticket to be there at a specific time, with any airline, in any bookings at any time.

sorry to sound unsympathetic but this is normal and won’t get anyone at the airline, industry etc excited on your behalf, it happens all the time and is routine for us.

Sorry, I disagree with this (as someone who is married to one of your flight deck colleagues).

If I buy a flight, I expect to be in a destination roughly at the time I've booked, especially when there are multiple sectors in a day.

OH's employer has cancelled various flights for us in the last years and changed various others, but that's not excusable and annoys us as much as everyone else.

Unfortunately for OP, there is only a 2 week window for there being significant legal rights in this case, so the airline legally has done nothing wrong. Morally, however, is a different story IMO.

What you expect is irrelevant. I suggest reading the terms and conditions you blindly clicked "I agree" to next time.

CKhalvashi

[Deleted User] said:

CKhalvashi said:

Cabincrewcasey said:

I’m cabin crew, what you’re describing is perfectly normal even in non Covid times. You are buying a ticket to travel, not a ticket to be there at a specific time, with any airline, in any bookings at any time.

sorry to sound unsympathetic but this is normal and won’t get anyone at the airline, industry etc excited on your behalf, it happens all the time and is routine for us.

Sorry, I disagree with this (as someone who is married to one of your flight deck colleagues).

If I buy a flight, I expect to be in a destination roughly at the time I've booked, especially when there are multiple sectors in a day.

OH's employer has cancelled various flights for us in the last years and changed various others, but that's not excusable and annoys us as much as everyone else.

Unfortunately for OP, there is only a 2 week window for there being significant legal rights in this case, so the airline legally has done nothing wrong. Morally, however, is a different story IMO.

What you expect is irrelevant. I suggest reading the terms and conditions you blindly clicked "I agree" to next time.

In the case of this flight cancellation, you are incorrect, assuming the flight number has changed and OP is now booked on a flight they went as far as paying extra to avoid.

You have just highlighted why I choose to fly with Europe's greenest, lowest cost airline, as a 5 minute change gives the right to a 120% credit, 100% refund or free adjustment including in dates and airports (certain limitations apply), so you're also incorrect that I've blindly clicked 'I agree' to anything also, however irrelevant it is to OP's situation.

I simply don't understand why an airline has to refund in such a situation, but a tour operator (especially one with their own airline) can get away with it leaving OP with no scope to do anything. This is a very grey hole in the law to me and to avoid situations such as the one OP has found themselves in really needs to be closed.

NoodleDoodleMan

"You have just highlighted why I choose to fly with Europe's greenest, lowest cost airline, as a 5 minute change gives the right to a 120% credit, 100% refund or free adjustment including in dates and airports (certain limitations apply), so you're also incorrect that I've blindly clicked 'I agree' to anything also, however irrelevant it is to OP's situation."

Which airline is this ?

Slipped under my radar (no comments, please) antennae.

MysteryMe

Would it be cheaper to stay in an airport hotel family room the night before then having to pay yet more for later flights?

CKhalvashi

NoodleDoodleMan said:

Which airline is this ?

Slipped under my radar (no comments, please) antennae.

Wizz, although they don't sell packages and an agent may or may not be able to offer the same as the airline can themselves (if booking accommodation/other extras separately, make sure they're changeable until 2 weeks before as in fairness, I recall 3 or 4 of the 11 bookings I've had with them in the last year being changed, but have at least been in control of doing something about it and when I want to travel, most these bookings have been under £15 one way.

I often travel on business, so book flights around a single meeting and fill the gaps in with other clients/sales meetings around this, and nothing I've done from the UK can be considered a holiday in the last year (although certain trips can be within those).

MysteryMe said:

Would it be cheaper to stay in an airport hotel family room the night before then having to pay yet more for later flights?

I think the issue is that OP has been moved to an earlier flight with no option to receive the difference back between the flight they were happy with and the flight they have been lumped with.

As above, I don't feel it's fair that a tour operator can do this but an airline can't, as there's a big loophole in the law the airline-owning tour operator has been able to use, assuming OP should be on one of their operating flights (and appreciating these are different legal entities under the same corporate umbrella).

OP could fork out more money for a hotel, but speaking reasonably, why should they foot the bill when the airline has cancelled the flight?

NoodleDoodleMan

Living in Scotland, Wizz only fly from Edinburgh and Aberdeen as far as I can see, with 4 destinations in Eastern Europe from the former, and 1 only from the latter.

Fine if you live near Luton I suppose.