Nationwide secure messaging facility

Takedap

As per the title, has this service been discontinued?  There is now one of those robochat Bots that just seem to send you into an ever-descending spiral until you either leave or it cuts you off.  I really don't want to be hanging on a phone for an hour just to query why the same transaction has appeared twice on my C/Card account.

On a wider issue, it seem to me like most of the on-line banks are harder to contact on-line than they used to be!

Lightning360

It does say "If you'd like to speak to one of my human team members just type 'speak to agent'." I haven't tried it, but it seems like it should work.

GaleSF63

I've recently used the messaging system through the website and had a response each time in 24 hours or less. OK not immediate but at least the time it took was only as long as took to type the question and no hanging about on the phone.  Mostly quite helpful and it was resolved. 

Lightning360

Deleted_User said:

GaleSF63 said:

I've recently used the messaging system through the website and had a response each time in 24 hours or less. OK not immediate but at least the time it took was only as long as took to type the question and no hanging about on the phone.  Mostly quite helpful and it was resolved. 

I tried using the messaging facility today and was unable to do so as it insisted I must use the robochat Bots. Could you please clarify how you managed to avoid the robochat Bots and actually just sent a message - have you a confidential key to unlock the messaging facility?

I did it by typing "speak to an agent" into the bot.