Credit card balance from app to actual system(can’t spend)

Wilkesy91

Basically my phone app balance said I had £70 available to spend on my credit card a few days ago. Yesterday I went to use said credit card on something for £50 which obviously is less than £70 so I should be able to spend it. I went to purchase an item using this card but the payment got rejected. So I  check the balance and it’s showing Iv not maxed it even though the balance said I had funds available.

I rang my credit card company(Virgin money) and they confirmed nothing at  else has gone out and my balance still shows I have £70 available to spend, but yet I can purchase anything. I would have thought if their systems were more upto date which the nice lady confirmed I’d be able to use my card to purchase things.

I have checked my app transactions and it is showing duplicate eBay/Paypal transactions, one pending and the other process, could this be the problem and need to wait for one to drop off so I have that £70 available? Just weird that even the main systems state I have an available balance to spend but yet I can’t, I’d have thought that would be more of true balance to use my card 

 Cheers 

mcpitman

When is your statement date and what interest will you accrue this month?

I have known transactions be blocked before if the interest will take you over limit when the statement is produced.

For example current balance = £3930 vs Limit of £4000.
Trailing interest from previous month = £60, statement due in 4 days. Actual spendable amount = £10.

Wilkesy91

Well I rang the bank and also did a bit of digging. Every time you use your credit card to pay via PayPal and with eBay you get charged but then a second pending transaction happens. I have to wait for the pending the drop off the account then the funds become available, because its not processed it doesn’t effect chargers but effects your balance which is head scratcher. Just can’t understand how the balance is different (normal) on their systems but in my app it included the pending transactions