Lateral flow test refund now rules have changed.

gettingfedupnow

I ordered two lateral flow tests but two days later the rules were changed and now I have had to order two PCR tests. Can I get a refund on the lateral flow tests as the rules have now changed ?

emmajones1976

Have you tried asking?

k3lvc

Unlikely but without asking you won't know

Unfortunately all part of the cost of travel in these uncertain times

Caz3121

some providers appear to be allowing you to pay the difference and swap to a PCR, you will need to ask

gettingfedupnow

A friend who has done the same managed to get through to the company who said to snap shot the order numbers and send them in an email and they would issue a refund. Only thing is they don’t have a contact email address only an online contact form. We are both awaiting a reply. When you ring up they put you on hold then cut you off. I attempted 43 phone calls the other day.

techno12

I've written off the £15 cost, as the company did their part and the lateral flow arrived next-day after my order. The same day Boris changed the rules. Grr...

Annoying, but as has been said earlier, it's just part and parcel of travel during the Covid era.

techno12

I just received a £6 refund for my £15 lateral flow from Aeromedical. I hadn't requested it - I guess they are refunding the "admin" part, as they did send out the kit.

Impressed with that.

On a side note, I really should have taken that with me to Tenerife on Saturday as I could have used it for the pre-departure lateral but I never thought the rules would change again so quickly. Lesson learned.