New Car Wrong Spec

theoretica

Is the option you got the same price as the option you wanted?

pinkshoes

sacarr82 said:

We went to the showroom to pick it up and finalise the paperwork (finance agreement, registration etc) and drove away. On getting home we noticed that the interior was not the colour that was ordered and double checked the order to confirm this. The same evening we contacted the salesperson at the dealership and the following day he confirmed that it was their error in placing the order with the manufacturer.

What sort of colour difference are we talking about?? On the basis you inspected the car in the show room and signed for it, and didn't even notice the colour until you got home, then it must be a subtle difference e.g. midnight black instead of ink black.

(as unless you're colour blind, I'm assuming you would notice a bright green interior if you had ordered a red one?!?!)

Personally, as the colour clearly isn't much different, I'd take the £300 and move on. 

the_lunatic_is_in_my_head

It’s often posted here that if the retailer offers a full refund then that is that but the consumer has the right to a price reduction.

The consumer can require the trader to repair or replace the goods where they don’t conform, the trader in this instance has said they can not repair the goods so they conform to the contract and they can not replace within a reasonable time and/or without significant inconvenience.

As a result the consumer may either exercise their right to reject or their right to a price reduction.

£300 in vouchers is not a refund of something already paid under the contract.

Whilst the amount may be subjective the OP is entitled to a part refund for the car if it doesn’t conform to the contract. 

sacarr82

Hi, thanks for the feedback.

The car is a Range Rover velar and the interior upholstery is all cream instead of black and cream. The option is not an extra, although changing the steering wheel to match was.

When collecting from the showroom, we only briefly looked inside, before going through the paperwork and driving away. Yes, it should have been noticed at this stage.

the_lunatic_is_in_my_head

OP if you complain further point them to the below, you should have a reasonable figure in mind for a price reduction.

You need to be clear that it is not compensation or goodwill you are looking to seek, but that you are exercising your right to a price reduction under the Consumer Rights Act.

Whilst the colour doesn't affect the car such a vehicle is sold as a life style rather than simply a machine to get from A to B.

If they won't agree to a price reduction send them a letter before action (templates on Google). If they do agree you'll probably have to haggle over the amount. 


www.legislation.gov.uk/ukpga/2015/15/section/24/enacted

Right to price reduction or final right to reject

(1)The right to a price reduction is the right—

(a)to require the trader to reduce by an appropriate amount the price the consumer is required to pay under the contract, or anything else the consumer is required to transfer under the contract, and

(b)to receive a refund from the trader for anything already paid or otherwise transferred by the consumer above the reduced amount.

(2)The amount of the reduction may, where appropriate, be the full amount of the price or whatever the consumer is required to transfer.

(3)Section 20(10) to (17) applies to a consumer’s right to receive a refund under subsection (1)(b).

(4)The right to a price reduction does not apply—

(a)if what the consumer is (before the reduction) required to transfer under the contract, whether or not already transferred, cannot be divided up so as to enable the trader to receive or retain only the reduced amount, or

(b)if anything to which section 20(12) applies cannot be given back in its original state.

(5)A consumer who has the right to a price reduction and the final right to reject may only exercise one (not both), and may only do so in one of these situations—

(a)after one repair or one replacement, the goods do not conform to the contract;

(b)because of section 23(3) the consumer can require neither repair nor replacement of the goods; or

(c)the consumer has required the trader to repair or replace the goods, but the trader is in breach of the requirement of section 23(2)(a) to do so within a reasonable time and without significant inconvenience to the consumer.

TELLIT01

If it is purely the seat, rather than all the interior upholstery, which is wrong I would be pressing for the dealership to obtain the correct seats at their cost and replace them as soon as possible.  Continue to use the vehicle until they arrive.  The dealership has admitted it was their error.

daveyjp

As its a Range Rover get your money back.

When you get a replacement vehicle with a far better reliability record spend at least an hour at handover checking absolutely everything before accepting and driving away.

Diamandis

The right to a price reduction would generally just be the price difference between what  you ordered and what you received so you could try to argue this for the steering wheel but if the rest of the upholstery was the same price it probably not worth going down that route. 

Grumpy_chap

sacarr82 said:

The car is a Range Rover velar and the interior upholstery is all cream instead of black and cream. The option is not an extra, although changing the steering wheel to match was.

The Velar is a lovely choice of car.  Typically, an option for seat trim is around £2k, so a reasonable price reduction would be whatever the option cost was plus the £300 vouchers as a goodwill gesture.

Is it only not an extra cost option because you opted for a higher trim level?  On LR website and the base trim, the black & white interior is £1,660 when I looked this morning.  I'd suggest that the fact this was not an option on your car simply means the extra amount was included in the price uplift for the higher spec model.

The Dealer will almost certainly push back as they could likely sell this vehicle as pre-reg and get list for it plus provide you a replacement in 6 months, so that would be far more appealing from their perspective.

sacarr82

Grumpy_chap said:

sacarr82 said:

The car is a Range Rover velar and the interior upholstery is all cream instead of black and cream. The option is not an extra, although changing the steering wheel to match was.

The Velar is a lovely choice of car.  Typically, an option for seat trim is around £2k, so a reasonable price reduction would be whatever the option cost was plus the £300 vouchers as a goodwill gesture.

Is it only not an extra cost option because you opted for a higher trim level?  On LR website and the base trim, the black & white interior is £1,660 when I looked this morning.  I'd suggest that the fact this was not an option on your car simply means the extra amount was included in the price uplift for the higher spec model.

The Dealer will almost certainly push back as they could likely sell this vehicle as pre-reg and get list for it plus provide you a replacement in 6 months, so that would be far more appealing from their perspective.

We have the Velar Edition, which has pretty much everything we wanted as standard, with the steering wheel the only paid for extra. The choice up upholstery was included. 

That’s what we thought about them selling, so feels like win/win for them as they have no cars in stock and could probably shift that one easy enough.