Eon trying to overcharge me

geordiedave73

After recently moving house I was Emailed by EON to say I owed them £374.
I was on a prepayment meter with them after switching and have always been in credit with them. Never used emergency electric once.
So how could I possibly owe them anything.

wild666

Did you have the prepayment meter put in? The meter, if you had it put in, should have taken any debt from the credit meter back at a certain amount per day and you would have noticed a drop in needing to top up as much when the debt was finally paid. This is what happened when I was put on a prepayment meter decades ago and the weekly top up became less as there was credit on the meter when I went to top it up with the same amount the next week. 

QrizB

Did E.ON's email say anything specific or was is just "Pay us £374"?

MWT

There is a bit of a track-record here with E.ON coming up with bills for people who were always on a prepayment meter.

If you search on here it has come up a few times. Hardly ever hear of this from other suppliers, just E.ON...

Usually it seems to come down to an incorrect record of where responsibility for the account began as they do not seem to have a robust process for attaching the date a new key was issued to their records of consumption at the meter point.

If you request a fully itemised account covering the period from your start to end of the occupancy including meter readings it should be possible to see where the problem has occurred.

It is also helpful if you still have a record of the meter readings on the day you moved in, but I know that those on prepayment meters are often unaware of the need to keep a record of those.

geordiedave73

We switched to EON around 2 years ago and they put the smart meter in. We never ever went into the emergency credit. We always had credit on it. When we left that property there was credit on the meter. Basically every KW of electric I used I paid for in advance.
So how can they say I owe them money ?

geordiedave73

wild666 said:

Did you have the prepayment meter put in? The meter, if you had it put in, should have taken any debt from the credit meter back at a certain amount per day and you would have noticed a drop in needing to top up as much when the debt was finally paid. This is what happened when I was put on a prepayment meter decades ago and the weekly top up became less as there was credit on the meter when I went to top it up with the same amount the next week. 

The property was already on pre payment when we moved in and was in credit by a small amount. We never had monthly payments with them so had no existing debt to pay off 

MWT

geordiedave73 said:

We switched to EON around 2 years ago and they put the smart meter in....

geordiedave73 said:

The property was already on pre payment when we moved in and was in credit by a small amount. We never had monthly payments with them so had no existing debt to pay off 

Slightly confused here, when you moved in, where you on pre-payment with a different supplier and then switched to E.ON?

geordiedave73

MWT said:

geordiedave73 said:

We switched to EON around 2 years ago and they put the smart meter in....

geordiedave73 said:

The property was already on pre payment when we moved in and was in credit by a small amount. We never had monthly payments with them so had no existing debt to pay off 

Slightly confused here, when you moved in, where you on pre-payment with a different supplier and then switched to E.ON?

Yes, we were with Npower then switched to EON. And were always on a prepayment tariff. EON then put the smart meter in when they became available 

MWT

geordiedave73 said:

MWT said:

geordiedave73 said:

We switched to EON around 2 years ago and they put the smart meter in....

geordiedave73 said:

The property was already on pre payment when we moved in and was in credit by a small amount. We never had monthly payments with them so had no existing debt to pay off 

Slightly confused here, when you moved in, where you on pre-payment with a different supplier and then switched to E.ON?

Yes, we were with Npower then switched to EON. And were always on a prepayment tariff. EON then put the smart meter in when they became available 

Then it is possible that there were some problems with meter readings when they installed the smart meter, but either way there should be nothing for you to pay so just contact E.ON and try to resolve it with their support team but if you are not getting anywhere then go straight to a complaint.

geordiedave73

I have contacted EON but feel I am being fobbed off. Going to complain and will inform the ombudsman.

MWT

If the complaint is not being taken seriously, ask them for a deadlock letter so you can go straight to the Ombudsman without further waiting.

You will need to give them time to respond though, can't file a compliant and go straight to the Ombudsman without the deadlock letter, but in reality this should be something they can resolve without too much time elapsed as it is something within their systems that causes these problem with reconciling Pre-Pay accounts.