Explicitly said no to credit search but it was done

KtStu77
KtStu77 Posts: 18 Forumite
First Post Name Dropper First Anniversary
edited 29 November 2021 at 9:59PM in Credit file & ratings
I recently had a call from virgin about a new contract. I agreed until the adviser said he’d need to do a credit search. I then asked him not to go ahead as I was in the process of sorting out a mortgage and wanted to check with my mortgage broker first. I told him quite a few times not to do the search. He agreed to call me the following day once I’d spoken with my broker. 
I didn’t get another call.
Despite that I can now see a search was done on that day by virgin . I don’t know what impact if any it will cause but surely they should not have done that? 

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