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Ovo - system error stopped account 1 day before we moved
We moved about 6 weeks ago, and did all the right things, meter readings sent through as we left the house, kept DD in place etc and were advised that we should have had a final bill within 4-6 weeks. We owed them around £25 according to the app, and I naively assumed that they would collect this the next time the DD was due.
Anyway, just checked and they have taken the regular monthly payment, so I should be around £75 in credit - but their system was showing the account as though nothing had changed even though there has been no power usage - the balance now showing as £3.55 in debit to them. As you would expect, I was a bit confused...
Rang them up, and it seems as though a technical system error meant that they cancelled our contract a day before we actually moved out, which has caused an issue so they haven't been able to automatically process the final bill. Their advisor is unable to tell me how long this might take to sort out and she has cancelled my DD so that no further payments are taken. To be fair, she was excellent, as OVO have been throughout our time with them. It seems as though the chaos in the rest of the market is having mass knock on effects and it looks as though this is one of many that will get sorted eventually with no clear timeframe. I want to move back to OVO, as currently with Bulb but all advice (even from OVO) was to stay put for now till things settle.
Has anyone else had this problem with a final bill and how long should I expect it to take to sort it out?
Anyway, just checked and they have taken the regular monthly payment, so I should be around £75 in credit - but their system was showing the account as though nothing had changed even though there has been no power usage - the balance now showing as £3.55 in debit to them. As you would expect, I was a bit confused...
Rang them up, and it seems as though a technical system error meant that they cancelled our contract a day before we actually moved out, which has caused an issue so they haven't been able to automatically process the final bill. Their advisor is unable to tell me how long this might take to sort out and she has cancelled my DD so that no further payments are taken. To be fair, she was excellent, as OVO have been throughout our time with them. It seems as though the chaos in the rest of the market is having mass knock on effects and it looks as though this is one of many that will get sorted eventually with no clear timeframe. I want to move back to OVO, as currently with Bulb but all advice (even from OVO) was to stay put for now till things settle.
Has anyone else had this problem with a final bill and how long should I expect it to take to sort it out?
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