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Do I start Financial Ombudsman Process or go back to Financial Institution.
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Sort of, companies have an annual levy charged irrespective of number of complaints however this gives them a volume of "free" complaints. If they exceed that number then the c£500/case kicks in.Undervalued said:It will cost them a fee of around £500 if you do go to the FOS, whether they win or lose. That may (or may not!) encourage a settlement even if they don't agree with your claim.1
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