Can a consumer get compensation if a retailer wasted their time in returning an item?

Thrugelmir

Questionerhere said:

lincroft1710 said:

How many years ago did you buy the car?

Around 7 years ago. However I have no interest in going back to the matter anymore. I just wish I had known how to handle matters back then. 

Life is too short to harbour regrets and not move on. 

Alderbank

Questionerhere said:

Alderbank said:

Questionerhere said:

TELLIT01 said:

I wouldn't bank on Currys paying for the cost of other investigation if the dishwasher does prove to be faulty.  A few years ago I purchased a TV from them and most channels were pixellating.  The previous TV had been fine.  Currys said I would have to get the aerial tested before they would consider replacing the TV.  Aerial test cost over £50, proved signal was good.  Currys agreed to replace TV but refused to pay for the aerial check.

Surely there has to be a way for us to get compensation in these circumstances.

The courts are open to you.
For low value, straightforward claims it's Money Claim Online (the small claims court).
MCOL is designed to be a quick and simple process. You can claim costs you have spent - to replace, restore or put right if you have receipts for the work by someone else. When you prepare your claim you must include the actual costs of the various costs you incurred such as for aerial tests. You can't ask the court to decide them or add them on later.
You cannot claim in the small claims court for your own time, emotional stress or consequential loss (shorthand for a broad category of losses including loss of profit, loss of opportunity, loss of goodwill). These are considered to be too complex for that court. However you can still bring an action in another part of the County Court. It's just not as easy.

Thank you! It's amazing how most of us ordinary citizens don't know these things.

Indeed. One of Martin Lewis's campaigns is to get money matters routinely taught in schools.
https://www.moneysavingexpert.com/news/2021/06/financial-education-textbook-scotland/

lincroft1710

Questionerhere said:

lincroft1710 said:

How many years ago did you buy the car?

Around 7 years ago. However I have no interest in going back to the matter anymore. I just wish I had known how to handle matters back then. 

For future reference, there is a 6 year (5 in Scotland) time limit in claiming for refunds