Jaja - unsolicated email

funkey_monkey

Hello,

As per the title.  I've just received an email from JaJa stating that I should register for an app to take control of my credit card.  I don't have a credit card with them.  However, the 'scary' thing is that the email addresses me by my first name - which is not part of my email and that I only use for offical documentation.

The email lists the final 4 digits of the card number.

I'm guessing that someone has got my details and registered a card in my name?  What do I do now or how do I progress this to ensure that nothing happens to me because of it?

I did have a PO credit card, but it expired in 09/21 - and the final 4 digits are different.  I do not recollect getting a replacement card.  So where is this card???

Thanks.

funkey_monkey

Edit - looks like they have taken over PO card - but I don't have oneso who has it and !!!!!! is going on with them?  I don't recollect getting any communication about this.

[Deleted User]

You need to contact them.

lr1277

I too had a PO card that became a Jaja card. I received many emails at the time telling me about the switch.
Anyways, I don’t know what method you used to pay your PO card bill but I used a direct debit Jaja used the ‘same’ direct debit facility to settle my bill. I don’t know if this helps you workout if somebody is spending on your card.
You said your PO card expired. Did you not expect a replacement?

funkey_monkey

No - I didn't get a replacement that I can recollect.
I'll contact them tomorrow and cancel the card.  I only had the PO card for travelling, but I've not used it for a few years.

Out of interest is the Jaja card any good in that respect for foreign travel?

lr1277

No FX fees on foreign transactions. I keep my Jaja card to buy things from American websites. I tried contactless once in my local convenience store and it didn’t work. However it did work the previous week with chip & pin.. But as I said that is not the main reason I have it.