Ebay return,2 addresses 26 November 2021 at 9:14PM in Ebay, auctions, car boot sales, post & parcels 4 replies 113 views

Daz2009

I bought a wrong item so started the return procedure.I have an ebay returns label with 1 address on but the seller has messaged me a different return address.
Which should I use ?

MalMonroe

I wouldn't use either immediately. But I would contact eBay and ask them what you should do. It may be quite legitimate but it also may not.

If an address has been changed, it should have been changed through eBay. If anything goes wrong, you could well lose out. 

Always do every single thing through eBay. That way, their guarantee will still be valid. 

Spoonie_Turtle

What information does the returns page show?  I'm inclined to say use the label, as that should be what's on eBay's system, but others may know more definitively.

Daz2009

Spoonie_Turtle said:

What information does the returns page show?  I'm inclined to say use the label, as that should be what's on eBay's system, but others may know more definitively.

There is no address showing on the returns page

Daz2009

I spoke to ebay and was told as it was sent thru ebay messaging it was ok to send it to that address instead of the one on the label,so that's what I shall do