Halifax now refusing to mortgage our property

Crashy_Time

emmajones1976 said:

canaldumidi said:

NiseMya said:

emmajones1976 said:

Is it a flat?

It is yes. It’s a non-standard construction flat above garages. 

Well there you go. Two quite possible explanations.

Indeed, lenders very twitchy now about mortgaging flats with the whole cladding thing going on.

Yes, that will be the reason.

brianposter

canaldumidi said:

Your mis-selling complaint is pointless I'm afraid.Worse, it is just time and money wasting.

Formal complaints, whether justified or not, are a remarkably good way to obtain information from large institutions. It is simply the way the world works.

The OP should certainly go ahead with a complaint as the information provided in the reply may well be useful.

And, while unlikely, there is also the possibility that the Halifax might respond positively to the complaint.

csgohan4

brianposter said:

canaldumidi said:

Your mis-selling complaint is pointless I'm afraid.Worse, it is just time and money wasting.

Formal complaints, whether justified or not, are a remarkably good way to obtain information from large institutions. It is simply the way the world works.

The OP should certainly go ahead with a complaint as the information provided in the reply may well be useful.

And, while unlikely, there is also the possibility that the Halifax might respond positively to the complaint.

One wonders why there is a complaint culture in this country. Complain for the sake of, especially in this case where it doesn't involve the OP since they are not the one's obtaining the mortgage as the buyer ergo not the customer. 

user1977

csgohan4 said:

brianposter said:

canaldumidi said:

Your mis-selling complaint is pointless I'm afraid.Worse, it is just time and money wasting.

Formal complaints, whether justified or not, are a remarkably good way to obtain information from large institutions. It is simply the way the world works.

The OP should certainly go ahead with a complaint as the information provided in the reply may well be useful.

And, while unlikely, there is also the possibility that the Halifax might respond positively to the complaint.

One wonders why there is a complaint culture in this country. Complain for the sake of, especially in this case where it doesn't involve the OP since they are not the one's obtaining the mortgage as the buyer ergo not the customer. 

Indeed - it only might be useful for the purpose of determining what exactly is the problem which the Halifax now has with it (and whether that means potential buyers will need to be steered towards other lenders). But the Halifax is under no obligation to discuss the buyer's mortgage application with the OP.

"Three years ago we asked you for a mortgage - and you gave us a mortgage" is not a valid cause for complaint.

csgohan4

user1977 said:

csgohan4 said:

brianposter said:

canaldumidi said:

Your mis-selling complaint is pointless I'm afraid.Worse, it is just time and money wasting.

Formal complaints, whether justified or not, are a remarkably good way to obtain information from large institutions. It is simply the way the world works.

The OP should certainly go ahead with a complaint as the information provided in the reply may well be useful.

And, while unlikely, there is also the possibility that the Halifax might respond positively to the complaint.

One wonders why there is a complaint culture in this country. Complain for the sake of, especially in this case where it doesn't involve the OP since they are not the one's obtaining the mortgage as the buyer ergo not the customer. 

Indeed - it only might be useful for the purpose of determining what exactly is the problem which the Halifax now has with it (and whether that means potential buyers will need to be steered towards other lenders). But the Halifax is under no obligation to discuss the buyer's mortgage application with the OP.

"Three years ago we asked you for a mortgage - and you gave us a mortgage" is not a valid cause for complaint.

They won't discuss the buyer's reason for decline, end of. GDPR. It may not even be the flat, it could be something they picked up on credit history and just gave an excuse 

jkrbec

csgohan4 said:

brianposter said:

canaldumidi said:

Your mis-selling complaint is pointless I'm afraid.Worse, it is just time and money wasting.

Formal complaints, whether justified or not, are a remarkably good way to obtain information from large institutions. It is simply the way the world works.

The OP should certainly go ahead with a complaint as the information provided in the reply may well be useful.

And, while unlikely, there is also the possibility that the Halifax might respond positively to the complaint.

One wonders why there is a complaint culture in this country. Complain for the sake of, especially in this case where it doesn't involve the OP since they are not the one's obtaining the mortgage as the buyer ergo not the customer. 

 Far too many self entitled people…

MissA44

So what do people recommend the OP does now if they are going to have similar issues around future buyers obtaining a mortgage? Go for cash only buyers? 

Thrugelmir

MissA44 said:

So what do people recommend the OP does now if they are going to have similar issues around future buyers obtaining a mortgage? Go for cash only buyers? 

Why didn't the buyer try another mortgage lender before dropping out?  

emmajones1976

Thrugelmir said:

MissA44 said:

So what do people recommend the OP does now if they are going to have similar issues around future buyers obtaining a mortgage? Go for cash only buyers? 

Why didn't the buyer try another mortgage lender before dropping out?  

I would assume their experience with the Halifax has spooked them, maybe they realised they would struggle to dispose of the flat 10/20 years down the line if they managed to find a mortgage elsewhere 

Hedgepigs

I think as a buyer I'd run a mile if a bank declined to mortgage a property,  unless it happened to be my dream forever home.