Anglian cancellation rights

Sandtree

Point noted in general however the OP has yet to confirm when/how they actually signed up... they had an at home visit but its not been definitively stated that they signed up then and there or if they had a followup call with the office when they then signed up which as per your Hants County Council "import note" would then count as an on premise sale. Cant say for double glazing but certainly when the Mrs decided to get blinds people around without telling me this was their approach and they refused to allow her to sign with the guy that did the estimate whilst he was there and so clearly playing to the rules (or ensuring its not a pressure sale - which is why the old cold calling rules were in place)

the_lunatic_is_in_my_head said:

www.legislation.gov.uk/uksi/2013/3134/regulation/29/made

Appreciate on this occasion it makes no difference but you are better linking to www.legislation.gov.uk/uksi/2013/3134/regulation/29 which shows the current version of the clause where as adding the suffix "/made" means it shows the clause as it was when the act was first passed.

Only point it out as have seen a number of /made links recently and on some the clause isnt identical any more.

the_lunatic_is_in_my_head

Sandtree said:

Point noted in general however the OP has yet to confirm when/how they actually signed up... they had an at home visit but its not been definitively stated that they signed up then and there or if they had a followup call with the office when they then signed up which as per your Hants County Council "import note" would then count as an on premise sale. Cant say for double glazing but certainly when the Mrs decided to get blinds people around without telling me this was their approach and they refused to allow her to sign with the guy that did the estimate whilst he was there and so clearly playing to the rules (or ensuring its not a pressure sale - which is why the old cold calling rules were in place)

the_lunatic_is_in_my_head said:

www.legislation.gov.uk/uksi/2013/3134/regulation/29/made

Appreciate on this occasion it makes no difference but you are better linking to www.legislation.gov.uk/uksi/2013/3134/regulation/29 which shows the current version of the clause where as adding the suffix "/made" means it shows the clause as it was when the act was first passed.

Only point it out as have seen a number of /made links recently and on some the clause isnt identical any more.

Yes indeed, more a note for others who may stumble across the thread looking for advice  

Good spot, will have to update the bookmark. 

DaniPal

All, thanks for your input and thanks Sandtree for sharing the info re cancellation rights. You do have a right to cancel under off premises contracts.  In a situation where you're signing without having fully read the T&Cs, the seller has a duty to disclose the details (cancellation rights and timeframe in this case) and not simply gloss over them. If interested I'll let you know what the outcome is once I have heard from Anglian.

pinky1978

DaniPal said:

All, thanks for your input and thanks Sandtree for sharing the info re cancellation rights. You do have a right to cancel under off premises contracts.  In a situation where you're signing without having fully read the T&Cs, the seller has a duty to disclose the details (cancellation rights and timeframe in this case) and not simply gloss over them. If interested I'll let you know what the outcome is once I have heard from Anglian.

Hi, DaniPal,

I realise this is 18 month since you posted but I was just wondering what the outcome was with Anglian ?

I have just done exactly the same thing and Anglian are saying they are going to charge me £4,496.18 to cancel the contract as I am outwith the 7 day cancellation period that the salesman never mentioned to me.

Undervalued

pinky1978 said:

DaniPal said:

All, thanks for your input and thanks Sandtree for sharing the info re cancellation rights. You do have a right to cancel under off premises contracts.  In a situation where you're signing without having fully read the T&Cs, the seller has a duty to disclose the details (cancellation rights and timeframe in this case) and not simply gloss over them. If interested I'll let you know what the outcome is once I have heard from Anglian.

Hi, DaniPal,

I realise this is 18 month since you posted but I was just wondering what the outcome was with Anglian ?

I have just done exactly the same thing and Anglian are saying they are going to charge me £4,496.18 to cancel the contract as I am outwith the 7 day cancellation period that the salesman never mentioned to me.

If it went to court they would need to show why this sum is reasonable and proportionate to the work done. It cannot be a figure snatched from the air as a penalty.

In the OP's case in this thread, she cancelled before the surveyor had visited (normally to accurately measure up before manufacturing) so it is difficult to imagine that much (if any) work had been done or material used.