Section 75 help please!

Moomin_Bear

Sandtree said:

Moomin_Bear said:

Sandtree said:

Moomin_Bear said:

Thanks all.  I have already tried a chargeback and section 75.  They said it's past the time limit for a chargeback and declined the section 75 as above.  I'll have to go down the travel insurance route although suspect that may well not be worthwhile once the excess is considered.  Thanks for all your help though.

You would each need to claim off your own insurances so most likely 4x the excess.

It's a family policy, so I'm not sure, but got a sneaking suspicion we're scuppered any which way.  I shall however make sure I leave scathing feedback for the original company who promised a refund but reneged!

I've little idea on the Polish legal system but if the event went ahead as you dont mention that the rescheduled one being cancelled and the issue was that an issue outside of the control of the event organiser prevented you getting there then in many places, including the UK, you'd have no right for a refund. 

I personally would be surprised if Polish law was more generous than UK law but could be wrong. 

There is always a debate on if the contact centre agent made a mistake/misunderstood the situation and they give wrong advice if it is binding on their employer, but again you'd need someone who knows Polish law to advise, especially as it was post contract.

Hi!

The reschedule event did go ahead, but 3 months later, but my contract of sale was for an event on 1st August 2020, they surely can't unilaterally change a critical part of the deal and not offer a refund?
Anyway, I fear I'm going to be out of pocket this time.  I will be much more careful in future where I spend my money.

Sandtree

Moomin_Bear said:

Sandtree said:

Moomin_Bear said:

Sandtree said:

Moomin_Bear said:

Thanks all.  I have already tried a chargeback and section 75.  They said it's past the time limit for a chargeback and declined the section 75 as above.  I'll have to go down the travel insurance route although suspect that may well not be worthwhile once the excess is considered.  Thanks for all your help though.

You would each need to claim off your own insurances so most likely 4x the excess.

It's a family policy, so I'm not sure, but got a sneaking suspicion we're scuppered any which way.  I shall however make sure I leave scathing feedback for the original company who promised a refund but reneged!

I've little idea on the Polish legal system but if the event went ahead as you dont mention that the rescheduled one being cancelled and the issue was that an issue outside of the control of the event organiser prevented you getting there then in many places, including the UK, you'd have no right for a refund. 

I personally would be surprised if Polish law was more generous than UK law but could be wrong. 

There is always a debate on if the contact centre agent made a mistake/misunderstood the situation and they give wrong advice if it is binding on their employer, but again you'd need someone who knows Polish law to advise, especially as it was post contract.

Hi!

The reschedule event did go ahead, but 3 months later, but my contract of sale was for an event on 1st August 2020, they surely can't unilaterally change a critical part of the deal and not offer a refund?
Anyway, I fear I'm going to be out of pocket this time.  I will be much more careful in future where I spend my money.

That depends on the T&Cs and Polish consumer protection law.

It however sounded like you accepted the reschedule and its only because you couldnt enter the country at a later date that it became a problem.