Eon.Next billing.

Brewer21

I've recently been billed by Eon.Next, my first bill having been previously with Igloo, Eon took over my account.
Now I'm thinking I should be able to see a breakdown of my usage from Eon, nope, all I've got is a figure for gas and electric separately in monetary form. I've always had a breakdown of units used, standing charges and then tax added from the other suppliers.
They are expecting me to pay £98 in total for energy used without basically an itemised bill. Is this the way Eon work, doesn't seem right?
I have the tariff rates and SC rates and meter readings to work from but is it a case of work it out for yourself from scratch with Eon?

Astria

EON.next send you an email with the basics (amount used in £s for gas and electric), but also attach a PDF with full itemisation of units used, previous and current, and how they came to the figures they quoted in the email.

What I like about them is that they'll do this whenever you submit meter readings, so if you submit every month, you'll get an itemised bill every month, no having to wait 6 months like with EDF.

bristolleedsfan

Brewer21 said:

I've recently been billed by Eon.Next, my first bill having been previously with Igloo, Eon took over my account.
Now I'm thinking I should be able to see a breakdown of my usage from Eon, nope, all I've got is a figure for gas and electric separately in monetary form. I've always had a breakdown of units used, standing charges and then tax added from the other suppliers.
They are expecting me to pay £98 in total for energy used without basically an itemised bill. Is this the way Eon work, doesn't seem right?
I have the tariff rates and SC rates and meter readings to work from but is it a case of work it out for yourself from scratch with Eon?

They are supposed to be holding back statement/bill until any igloo balance has been transferred over, balance showing is just a summary based on meter readings, they are not expecting balance to be paid at the moment.

Message at top of account dashboard  "We're still working with Igloo to arrange the transfer of any credit balance you may have held with them. Once we've got this we'll apply it to your account and release your bill. This means the balance we're showing you at the moment may not be correct. Please don't worry, any credit balance you had with Igloo will be protected."

Brewer21

bristolleedsfan said:

Brewer21 said:

I've recently been billed by Eon.Next, my first bill having been previously with Igloo, Eon took over my account.
Now I'm thinking I should be able to see a breakdown of my usage from Eon, nope, all I've got is a figure for gas and electric separately in monetary form. I've always had a breakdown of units used, standing charges and then tax added from the other suppliers.
They are expecting me to pay £98 in total for energy used without basically an itemised bill. Is this the way Eon work, doesn't seem right?
I have the tariff rates and SC rates and meter readings to work from but is it a case of work it out for yourself from scratch with Eon?

They are supposed to be holding back statement/bill until any igloo balance has been transferred over, balance showing is just a summary based on meter readings, they are not expecting balance to be paid at the moment.

Message at top of account dashboard  "We're still working with Igloo to arrange the transfer of any credit balance you may have held with them. Once we've got this we'll apply it to your account and release your bill. This means the balance we're showing you at the moment may not be correct. Please don't worry, any credit balance you had with Igloo will be protected."

They will be taking a 1st payment in 7 days, I guess they expect this to arrive from me so it's a bill payment but I don't get it itemised.

Brewer21

Astria said:

EON.next send you an email with the basics (amount used in £s for gas and electric), but also attach a PDF with full itemisation of units used, previous and current, and how they came to the figures they quoted in the email.

What I like about them is that they'll do this whenever you submit meter readings, so if you submit every month, you'll get an itemised bill every month, no having to wait 6 months like with EDF.

I got the bill by submitting a meter reading, not email the bill just appeared on my account.
I guess I'll have to wait for the itemised bill, hopefully it'll show up eventually.