Removing Hard Search

jag1979jag1979 Forumite
4 Posts
Fifth Anniversary Combo Breaker
MoneySaving Newbie
Hello Everyone,

I had placed a mobile phone contract order recently, with this horrible company Fonehouse. While taking the order they were showing expected delivery date of 12th Novemeber. So I placed the order, since then I have been chasing them up and each time they say order will be delivered next day and then no delivery comes. Now they are saying it can take upto two months for the model I ordered to be back in stock. As expected , I cancelled the order. Now as they did the hard credit search and then did not deliver the phone, can I get the search removed from my file? Because if I need to order the phone from and they will also do the credit check and there will be two searches in short period on mu file. Thanks.


  • The_Fat_ControllerThe_Fat_Controller Forumite
    983 Posts
    Part of the Furniture 500 Posts Photogenic Name Dropper
    It sounds as if it was a completely valid search as part of your order.
  • MrFrugalFeverMrFrugalFever Forumite
    279 Posts
    100 Posts Photogenic Name Dropper
    Unlikely, that would be at the discretion of ‘fonehouse’.

    You’d do well to leave it 3 months before applying for any further credit if you can get by. Have you tried a more reputable retailer? The one’s you mention I’ve never heard of.
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