Rusty towel radiator - guarantee not honoured

JohnSH27

Thanks for all these responses - Only Radiators said the first year of the warranty was their responsibility (maybe a legal requirement?) but thereafter the longer warranty was down to the supplier. It seems that chrome towel radiators are liable to rust, and powder coated may be better - some guidance from the sellers would be helpful! Yes, it was not an expensive item so I'll just have to suck it up, as they say.

JJ_Egan

Warranty usually from the manufacturer and subject to any terms and conditions they want .

Consumer Rights   the law against the vendor .That law gives you up to six years to take court action .

Under CR i would pursue the vendor as not fit for purpose  .They are entitled for proof of your assertion via an independent report .

Another_Level

Some retailers mention in their t&c's that their products need to be fitted by a qualified tradesperson in this case a plumber or heating installer. 

Would a plumber or heating installer chose that unknown chrome item from an unknown manufacturer ?

Anyway who reads t&c's  

twopenny

I do.

I used to sell clocks in a shop where the guarantees issued were nothing to do with the manufacture. Just a random company that did 'guarantees' and then couldn't be contacted when something went wrong.

Ever since I check.

Brie

reminds me of the time I bought a cream coloured umbrella.  it started rusting at the joints after about 2 months.  When I took it back to the store to complain they asked me why I had allowed it to get wet. 

head>brickwall

Bendy_House

Up to the OP whether to pursue this, but I suspect he's on a hiding to nowhere.

He might 'get lucky', but I suspect that the 'law' is on the side of the manufacturer in this case. Simply because the rad's description says it's for keeping towels and dressing gowns 'warm'.

Put it this way - if you regularly draped wet/damp towels on a conventional painted rad (like I do...), and it started to show surface rust, would you have a case against the manufacturer? I don't think so.

Rads will either rust from the inside - if your system water is airy and unhealthy - or from the outside if you let it get regularly damp. In both cases, the rad itself is not at fault. A radiator will simply not become damp in normal use.

I wonder if SS towel rails say 'to keep your towels warm and dry...'?

Chickereeeee

greyteam1959 said:

Chickereeeee said:

Another_Level said:

 Better off with a ......... power coated towel warmer made in uk or a known manufacture in europe.

Plus they radiate 20-30% more hear than chrome ones.

And where do you get that information from ??

Just look at any identical radiators in chrome and e.g. white finish. From Screwfix or anywhere. The output of the chrome one is much less.

On a painted radiator with chrome fittings, the fittings feel MUCH hotter - almost enough to burn you - than the radiator, as they lose heat primarily via conduction. Conversely, you can feel the warmth on your face at a distance from a white radiator, but probably not from chrome one.

Bendy_House

Shiny surfaces radiate less than non-shiny.

Matt black is the best radiator