Online shopping for elderly people.

Are there any supermarkets online deliveries that do carrier bags or cater better for elderly customers? My grandmother lives 65 miles from us and my aunt who lives a couple of miles away from her usually does the shopping for grandmother.  Aunt won’t be able to drive for a month due to surgery. 

My grandmother would not cope with emptying crates of shopping and into bags. She can take a bag one at a time inside. She’s 94 with visual and arthritis issues. 
«1

Replies

  • SheelSheel Forumite
    45.7K Posts
    Part of the Furniture 10,000 Posts Photogenic
    ✭✭✭✭✭
    Ocado and Iceland still use bags.
    Same old same old since 2008

  • briskbeatsbriskbeats Forumite
    317 Posts
    100 Posts Name Dropper
    ✭✭
    Iceland it will be as there’s one in the shopping centre half a mile from her.
  • FarwayFarway Forumite
    10.5K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭
    Waitrose do not supply bags, but if your gran has bags the driver will unpack & carry inside, from my recent receipt

    "Help with unpacking your shopping

    Our drivers can carry your shopping into your home or help pack your own bags on the doorstep. Alternatively you can take the delivery crates inside if you wish. Just let your driver know what suits you when they arrive."

    I have trouble unpacking [I use a stick for walking] and the W8rose list allows for comments, and I always add a note about unpacking help required, never had any problems

    Asda do the same but it's not explicitly stated

    Only one I know who supply bags is Iceland, but they have limited range if looking for branded goods

    I've always found drivers helpful and will lift items indoors & over threshold for me to carry through at my convenience. I think it helps if you do leave note on the delivery checkout, so driver is fore warned

  • MnoeeMnoee Forumite
    319 Posts
    100 Posts First Anniversary Name Dropper
    ✭✭
    Tesco also say they'll carry shopping inside - 'If you are a vulnerable, disabled or elderly customer, you can ask our delivery drivers to take your shopping inside your home. They will do so, providing they believe it is safe and practical. Unfortunately, they won’t be able to enter your home if you are self-isolating.' From here: https://www.tesco.com/help/groceries-faq/

    I think with all the big companies, you'll have great drivers who'll go the extra mile and others who just want to get to the next person ASAP and you'll find glowing reviews and horror stories for each. 
  • GaleSF63GaleSF63 Forumite
    1K Posts
    Seventh Anniversary 1,000 Posts Photogenic Name Dropper
    ✭✭✭
    Waitrose and Tesco will now bring shopping to the kitchen again - they will certainly unload the crates into your grandmother's bags for her and put them inside her door. As Farway suggests, good idea to leave a note on the delivery instructions - I put on mine that I may be slow answering the door, as well.
  • NelskiNelski Forumite
    14.9K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭
    I think it depends on your area/store/warehouse and also of course on the delivery person. My 90 mum gets Morrisons deliveries who for now still provide bags then take them back the week after. They take them to the kitchen for her. Personally i use Asda who don't provide bags but if you ask will bring the crates into the kitchen and unload. Agree about filling in the delivery instructions so they know beforehand. Best thing to do is to try a few and see which suits them best.
  • PLRFDPLRFD Forumite
    934 Posts
    Tenth Anniversary 500 Posts
    ✭✭✭
    My Morrisons uses bags but apparently it’s not everyone of them that does.
  • MrsStepfordMrsStepford Forumite
    827 Posts
    500 Posts Third Anniversary Name Dropper
    ✭✭✭
    Just wanted to point out that carrying shopping inside (Ocado, Waitrose) doesn't mean that the driver will be wearing a mask, to keep elderly people safer. WHO says just wearing a mask, cuts transmission by 53% but supermarkets aren't taking this advice onboard..




  • briskbeatsbriskbeats Forumite
    317 Posts
    100 Posts Name Dropper
    ✭✭
    Just wanted to point out that carrying shopping inside (Ocado, Waitrose) doesn't mean that the driver will be wearing a mask, to keep elderly people safer. WHO says just wearing a mask, cuts transmission by 53% but supermarkets aren't taking this advice onboard..




    That doesn’t mean to say my grandmother could wear one instead 
  • sarah1972sarah1972 Forumite, Board Guide
    16.5K Posts
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    ✭✭✭✭✭
    Just wanted to point out that carrying shopping inside (Ocado, Waitrose) doesn't mean that the driver will be wearing a mask, to keep elderly people safer. WHO says just wearing a mask, cuts transmission by 53% but supermarkets aren't taking this advice onboard..




    Not had a driver that isn’t wearing a mask thankfully but I have a trolley and meet the driver outside anyway but I do feel safer that they are all wearing masks.
    I'm a Board Guide on all of the Shopping & Freebies Boards & Competitions
    I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to [email protected] (its not part of my role to deal with reportable posts). Any views are mine and not the official line of MoneySavingExpert.com
Sign In or Register to comment.
Latest MSE News and Guides