CEL parking scam - NTK for an NHS worker parking in a residential car park where the patient lives

Fruitcake

longtermrenter said:

Fruitcake said:

The keeper should complain to the landowner and managing agent asap, as well as their MP and the Secretary of State for Health. It is disgusting that health workers are being targeted by these unregulated companies.

Send a rectification notice to the DPO of CEL instructing them to erase the keeper's old data and replace it with their new address for service.

Wait to see if the charge is cancelled by the landowner. If this is not forthcoming, send the appeal template in blue text from the NEWBIES, unaltered, from the keeper.

It may be better to reveal the driver's identity at a later date, but don't do it just yet.

Thank you for your help. For the complaints to the landowner, MP etc., Do we use my wife's name, revealing the driver, or just refer to the vehicle, or would we just say she is the keeper and refer to her in the 3rd person anonymously e.g. 'the driver is an NHS worker'?

If the NTK was PoFA compliant then revealing the driver's identity will do no harm, and may actually help later on in the process because they are a witness and can give a first hand account of events.

That being the case, I suggest the complaints should begin with something like, "I am an NHS community health-worker who regularly visits patients in their own homes and ..."
Then explain about the visit to a resident at X location, that they were surprised and horrified to have received a parking charge notice from an unregulated private parking company.

You might want to revisit the site (on foot) and get photo evidence first, then you can explain that the signage was inadequate, didn't explain how to get a permit, cameras captured number plate and PCN was generated automatically without the chance to obtain a permit before it was possible to read the signs, patient didn't explain/was incapable of explaining about permits. Patient has a right to receive visitors who are allowed to park etcetera.
Include anything at all that might help. 

If entering the site generates a PCN for a vehicle without a permit, and it is not possible to know how to obtain a permit without entering the site, then that is an unfair contract term as defined by the CRA 2015, and is void for impossibility. It is a deliberate entrapment zone.

Do complain to everyone I mentioned. Local and national press may also be interested. 

Le_Kirk

longtermrenter said:

KeithP said:

Is this any use to you?...

Thank you for this. My wife was doing an assessment as part of her job so wouldn't be classed as an emergency worker. Crazy really as many of her patients are either very old, vulnerable, end-of-life or a combination of all three. In the context of that paragraph above, a district nurse arriving to give planned palliative pain relief to a dying cancer patient would not be classed as an emergency so they could be slapped with a nice juicy ticket, or several if they made a few visits that day/week. Lovely!

Did the vehicle display a badge as above and kindly posted by @keithP?  Won't be an issue if it wasn't but it will certainly help your/her case if it was.

longtermrenter

D_P_Dance said:

Have you complained to your MP?

Yes I have

longtermrenter

Le_Kirk said:

longtermrenter said:

KeithP said:

Is this any use to you?...

Thank you for this. My wife was doing an assessment as part of her job so wouldn't be classed as an emergency worker. Crazy really as many of her patients are either very old, vulnerable, end-of-life or a combination of all three. In the context of that paragraph above, a district nurse arriving to give planned palliative pain relief to a dying cancer patient would not be classed as an emergency so they could be slapped with a nice juicy ticket, or several if they made a few visits that day/week. Lovely!

Did the vehicle display a badge as above and kindly posted by @keithP?  Won't be an issue if it wasn't but it will certainly help your/her case if it was.

Yes, she had her NHS parking pass on display.

Fruitcake

We have daily visits from carers and regular visits from NHS community workers.

Tell your wife, THANK YOU. 

Coupon-mad

If you are sure the PCN is POFA compliant in wording as well as date, I'd appeal as driver (no template) in the driver's own words, showing the NHS pass and stating it was on display and this was a medical visit to a resident and now the nurses and staff at the local NHS Hub/clinic feel they can't visit that estate.

State that a complaint has been raised with the landowner because ANPR doesn't work at residential car parks when nurses visit patients.  How else is a nurse meant to claim exemption and how cam NHS workers do their job if faced with this?  Ask for your numberplate to be whitelisted for the site and the PCN cancelled as a goodwill gesture to the local NHS nurses.

D_P_Dance

ANPR doesn't work at residential car parks ...

ANPR Iis pants, read this

https://metro.co.uk/2021/10/18/surrey-writing-on-womans-jumper-landed-couple-with-fine-when-she-walked-in-bus-lane-15439916/

longtermrenter

Here is a picture of the sign on the outside of the building.

longtermrenter

The other interesting thing is that the entrance has signs for Riviera Court - the PCN states 'car park at Sir John Moore Court'. You'll see in the second photo that there are three signs as you enter plus more on the buildings. Sir John Moore Court is the white building at the end of the car park in the middle - she parked further round the corner in the car park there. The sign in my previous post was around there and I presume the same or similar to the one on the building in this post. I have uploaded a copy of the pCN below as well. Pretty sure it is POFA compliant.

Fruitcake

Yes, that's PoFA compliant so go with driver complaints and a driver appeal. No matter what happens, please do make all of the complaints otherwise nothing will ever change.