Advice re damaged cases please

Sandtree

[Deleted User] said:

NoodleDoodleMan said:

I had to claim for damaged cases about 10 years ago, although circumstances were different - they had been broken into somewhere between check in at Sharm el Shiek and our UK airport carousel.

The luggage return was delayed due to an aircraft hold door malfunction - by the time we got our kit back the agent to whom the damage should have been immediately reported had finished his shift and was gone.

TUI were the airline - anyway, to cut a long(ish) story, they wanted purchase receipts for the cases, and photos of the damage before considering the claim.

They eventually gave us £70 - but I'm convinced that was only because they accepted culpability as the airline responsible, and the photo  evidence clearly showed "enemy action" of deliberately broken padlocks and locks.

Ref. this thread, I can't see the hotel accepting responsibility - any claim would have to be against the taxi driver - who might refer it to his insurance ?

Somewhere along the line it'll end up as an insurance scenario - and because of excess fees involved, in reality it's not worth the effort .

One thing I learned - keep receipts for all valuable items you take or use on holiday - and report issues soonest.

On that note photographing receipts with your phone is a good idea. If you have a scanner at home then scan them in. Then you can keep them indefinitely.

This is particularly prudent for receipts printed on thermal paper which only last 2-3 years tops before they become unreadable.