Avro Energy

bristolleedsfan

lindylootoo said:

richard_k82 said:

Has anyone received a refund for any credit from when Avro went bust?

. What I'd like to do is to calculate my energy bills and pay them whatever I believe I owe by a direct transfer or some means which gives ME control - obviously making sure I completely settle my bills promptly. 

After a direct debit gets set up with Octopus, contact them indicating how you woulld like to pay, e.g variable direct debit take full payment after bill is ptoduced based on meter readings or other method of payment they will arrange it  https://octopus.energy/help-and-faqs/categories/all/what-payment-methods-do-you-offer/

oliverbrown

rusty_frog said:

To ask Octopus to pay out some £90m in the form of customer credit I think is asking a lot.
Can they afford it, or would that also push them to the edge?

The £90m is likely the tip of the melting iceberg. They also have to buy a large amount of extra energy which they never accounted for on the wholesale market which is hugely inflated right now. 

PETTR01

I had already started the transfer process to Sainsburys and the transfer was confirmed within a few days of Avro going bust.  I was previously with Green Energy Network who also went bust and as I had disputed their final read had to wait 9 months for the read to be agreed and receiving my first bill from AVRO.  I disputed the 1st Avro bill as the gas reading was too high.  Then Avro went bust.  I sent over screenshots of my up to date reads to Sainsbury and the reads were accepted and they are now billing me.  Avro continued to take my direct debit for a few months as well as my new supplier.  I’m currently £380 in credit I’ve emailed octopus many times since October last year.  It seems no one can help at all.  Octopus have not yet received my details ie final bill so can’t refund me until they have meter details.  I asked for contact with the energy ombudsman- went into the link I was given and says they can’t help with my complaint as Avro went bust.  Octopus advised I am in the same situation as many Avro customers who were going through the transfer process to leave Avro.  All they keep saying us when you get your final bill let us know and we will sort your refund.  There must be someone that can help us in this loophole and give an update!

QrizB

PETTR01 said:

There must be someone that can help us in this loophole and give an update!

https://octopus.energy/avro/

LAHRLH

richard_k82 said:

• Has anyone received a refund for any credit from when Avro went bust?
• I have yet to receive a final bill, although have estimated it should be in the region of £300+ refund.
• Octopus energy have been very quiet, stating that it takes time to sort it. I had actually just completed a switch from Avro when they went bust.
• Last night, they replied to a email asking for an update, stating that
• "Any debt or credits on accounts prior to Octopus Energy taking initially becomes the responsibility of the Administrator appointed by Avro. We will work to secure a good outcome for current customers with balances but cannot confirm any plans until the administrators of Avro agree."
• I was under the impression from previous updates, that my credit balance was 100% safe, but this latest advice implies that isn't the case. 
• Have been in touch with OFGEM who said they will investigate. Wondered what others experiences were?

It is now 7th March 2022 and still I have not received the credit ( approximately £300) from Avro via Octopus that I am owed. I completed a switch from AVRO early September 2021 just ahead of its collapse. 

Whilst Octopus have a dedicated area on their website for AVRO customers in a similar situation to myself it is not been updated since mid January 2022 ……..just what is going on there? 

On-the-coast

I’m in Almost the same position (although I calculate my credit as £150) I switched about 3d before Avto went bust. Sent another “what’s up” email to Octopus a few days ago.  They just say that I’m in the last 10% or so of complicated cases - which I think applied to all the pre-switchers. Good luck!

oliverbrown

Even a lot of people still with Octopus have not had their credit applied yet, myself included.