business to business direct debt

seatbeltnoob

Hi

I want to know what happens if there was recurring payment where the service has been cancelled (given notice of termination) and has been acknowledged, but direct debit was left in place and the supplier has collected the payments since that time.

I know standing orders are sent from my end so it's my responsibility, but what about direct debits? My understandong is that direct debits are actioned by the supplier because the amounts can vary is it the responsbility of the suppluer to cease taking payments or am I partially liable for the payments going out because I didn't cancel it after the last payment?

Sandtree

DD is a pull mechanism and SO is a push mechanism as you say.

To the best of my knowledge the DD Guarantee applies to all DDs and isnt just a consumer protection, the DD official website states the former but without the belts and braces of the later. 

Contact your bank and advise the wrong payment has been taken and ask them to refund it under the DD guarantee and then cancel the DD to stop further errors.

Savvy_Sue

I agree, and have used the guarantee in a B2B situation