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Lloyds - on line and app - problem?

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Sea_Shell
Sea_Shell Posts: 10,000 Forumite
Tenth Anniversary 1,000 Posts Photogenic Name Dropper
in Budgeting & bank accounts
There appears to be a problem this morning, I'm getting the message "Unfortunately we can't retrieve the account information you've requested right now. Sorry for any inconvenience this may cause you. Please try again later."

Cant access my Club Lloyds account via app or website.   However, it does let me access documents (statements etc) and transactions, but only for dates up to July 2021.

It seems everything after then is missing!

Anyone else got problems?
How's it going, AKA, Nutwatch? - 12 month spends to date = 2.60% of current retirement "pot" (as at end May 2025)
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Comments

  • pastmysellby
    pastmysellby Posts: 41 Forumite
    Tenth Anniversary 10 Posts Name Dropper Combo Breaker
    Same here for me. Its also the same on my Halifax banking app so guessing its a problem within their banking group. 
    Jan 2024 GC  £287.21/£350 
    Feb 2024 GC  £0.00    /£340 + £62.79 rolled over
    #21 Make £2024 in 2024 £58.64/£2024
  • emmajones1976
    emmajones1976 Posts: 1,345 Forumite
    1,000 Posts Name Dropper
    Same here with Halifax. Lets me view my "pots" (I have money sat in one waiting to pay to Eon) but not my current account.
  • Sea_Shell
    Sea_Shell Posts: 10,000 Forumite
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    Thanks

    Oh well, lets hope it's just a blip, and not a full on meltdown!!  B)


    How's it going, AKA, Nutwatch? - 12 month spends to date = 2.60% of current retirement "pot" (as at end May 2025)
  • veggieblob
    veggieblob Posts: 646 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Website worked fine for me 15 mins ago
  • General_Grant
    General_Grant Posts: 5,268 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    5 minutes ago - for Lloyds Bank
    "Unfortunately we can't retrieve the account information you've requested right now. Sorry for any inconvenience this may cause you. Please try again later."
  • Jenni_D
    Jenni_D Posts: 5,427 Forumite
    1,000 Posts Fourth Anniversary Name Dropper Photogenic
    Same issue for me with Bank of Scotland ... seems to be an issue with all Lloyds Banking Group companies.
    Jenni x
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Fourth Anniversary 100 Posts
    Although not encouraging, it is reassuring that it is a 'bank' problem and not an individual customer account problem.

    Hopefully it will resolve soon and thanks for the helpful and reassuring posts. 

    Retired_Saver 
  • molerat
    molerat Posts: 34,492 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    On line was slow last night and the app as above earlier this morning but just used the app and working OK now.
  • emmajones1976
    emmajones1976 Posts: 1,345 Forumite
    1,000 Posts Name Dropper
    molerat said:
    On line was slow last night and the app as above earlier this morning but just used the app and working OK now.
    You say that - I moved a few quid (not much) from my Chase account to my Halifax account at 7.30am this morning - still not showing.
  • AntoMac
    AntoMac Posts: 2,643 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    molerat said:
    On line was slow last night and the app as above earlier this morning but just used the app and working OK now.
    Thanks Molerat, my app working ok now too
    27/5/17 Mort 64705 BTs 1904031/12/17 Mort 59815 BT 1673007/04/20 Mort 49208 BT 1572128/07/20 Mort 47387 BT 1263414/11/20 Mort 45905 BT 10134 20/05/21 Mort 42335 BT 686811/08/22 Mort 32050 BT 2915Sealed Pot Challenge 16 Number 5
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