I think I made a mistake and have been fleeced

rob7475

Out of interest, can you take a pic and show us where the leak is? Someone may be able to talk you through fixing it if it's a simple job

Bendy_House

Don't concern yourself about how this has turned out, Daisy. Just take it back to its basics; you have a contract with BG, you know there's a £60 excess, BG sent out an invoice for this excess since they'd booked the job in for that day and assumed it would be done - that's all normal - and no-one would be expected to pay that invoice until the job is done.

The only issue is that the job hasn't, yet, been done.

When you call BG, just relay these facts - the guy came out, said he'd be back, and hasn't yet returned. So, "I presume I don't pay the £60 until the job is done? Cool."

When Mr Dyno comes back, tell him the facts too - you have a bill for the £60 excess which you know you are liable to pay, so 'thanks' for your attempt to cut the cost, but you are committed to doing this via the Home Service Agreement, so please just effect a repair.

Meanwhile, are you able to catch the drips so no damage is being caused?

Daisy_84

Bendy_House said:

Don't concern yourself about how this has turned out, Daisy. Just take it back to its basics; you have a contract with BG, you know there's a £60 excess, BG sent out an invoice for this excess since they'd booked the job in for that day and assumed it would be done - that's all normal - and no-one would be expected to pay that invoice until the job is done.

The only issue is that the job hasn't, yet, been done.

When you call BG, just relay these facts - the guy came out, said he'd be back, and hasn't yet returned. So, "I presume I don't pay the £60 until the job is done? Cool."

When Mr Dyno comes back, tell him the facts too - you have a bill for the £60 excess which you know you are liable to pay, so 'thanks' for your attempt to cut the cost, but you are committed to doing this via the Home Service Agreement, so please just effect a repair.

Meanwhile, are you able to catch the drips so no damage is being caused?

Thanks for your advice. 

Fortunately there are no drips. It turned out the issue is actually caused by the sink needing to be sealed. The just need to come back to seal it.

Daisy_84

rob7475 said:

Out of interest, can you take a pic and show us where the leak is? Someone may be able to talk you through fixing it if it's a simple job

It actually is a simple job because I found out when the Dyno guy diagnosed it. It's a leaking kitchen sink that needs to be sealed. 

As for me doing it myself, I wouldn't be able to because I am busy with my own job. I also don't have the dexterity skills to apply sealant due to having dyspraxia and poor spatial awareness. I'm paying for a service for a reason, so that issues such as these can be fixed. 

Daisy_84

Thanks again for all the helpful advice. The excess has now been cancelled. I just need to look for someone locally who will seal the sink for me as Dyno said they don't do sealing. 

P.S. I want a proper and neat job done, hence looking for someone to do it. Sealing isn't something I can do myself. 

silvercar

Daisy_84 said:

Thanks again for all the helpful advice. The excess has now been cancelled. I just fneed to look for someone locally who will seal the sink for me as Dyno said they don't do sealing. 

P.S. I want a proper and neat job done, hence looking for someone to do it. Sealing isn't something I can do myself. 

Search for local mastic experts, ask around or try local Facebook groups. Most handymen and plumbers could do this, it isn’t difficult, though I also wouldn’t get a desired finish if I tried it myself.

Bendy_House

Could you post a photo of the gap involved, Daisy?

At the very least it's likely to need cleaning out as there is almost certainly gunge under there...

I wonder if the sink also needs pulling down more tightly to the worktop? Most kitchen-fitters and plumbers should be familiar with this, as would most general handyfolks.

rob7475

Daisy_84 said:

Thanks again for all the helpful advice. The excess has now been cancelled. I just need to look for someone locally who will seal the sink for me as Dyno said they don't do sealing. 

P.S. I want a proper and neat job done, hence looking for someone to do it. Sealing isn't something I can do myself. 

If you want a proper job doing it may not be as simple as just running some sealent around the edge of the sink. 

What type of sink do you have, inset, undermount etc? If it's an undermount, the sealent shouldbe applied to the sink before the worktop is installed. This would prevent any leaks. If it's inset, there should be a sealing strip that compresses when the sink is screwed to the worktop with the brackets underneath. If that's failed, you'd need to loosen the brackets so the sink can be lifted a bit to allow sealant to be run under the lip before re-tightening and clearing up the excess.

Find someone to do the job properly as some may just come in and run a thin bead round the mounted sink which is likely to peel away or split within months.

leonj

The cost of £60 is for thye completion of the job, which in this case hasn't been done.  You need to get in contact with BG again and tell them

thegreenone

Daisy, as above. The job hasn't been done.  BG need to sort it out.

Sign up to Next Door and your local town FB pages for trades people.

I found a wonderful plumber, dishwasher/washing machine engineer and a gas engineer, who fitted our new boiler a couple of years ago.  We call him out once a year and he services the boiler for £70.  He came out in lockdown when the heating went off (he only went to existing clients with major problems at that time) .  

Make sure you have emergency cover on your home insurance too and you shouldn't need BG home cover.   We ditched them when it got to over £500 per year!