Tvgroup.com possible scam

debbie_j_2

I have today sent yet another email yo this company. We have a faulty tv and are waiting for a replacement,  they are not answering the phone or emails.  After looking on trustpilot i have realised that I am not alone in being ignored. 
Can anything be done about it, we have been without a tv since September 

cx6

When did you buy the TV from them and how did you pay.

debbie_j_2

Bought in Jan/feb on debit card

JJ_Egan

If it was a scam they usually supply no television .

Are they online or shop based ??

cx6

Their website has been showing this for several days now

Store Unavailable

This store is currently unavailable due to maintenance. It should be available again shortly.

We apologize for any inconvenience caused.

cx6

You should have a 12 month manufacturer guarantee - what make is the TV?

debbie_j_2

KG is the make, they offered replacement but heard nothing since, that was about a month ago