We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
We're aware that some users are currently experiencing slow loading times and errors on the Forum. Our tech team is working to resolve the issue. Thanks for your patience.
E-OnNext billing error
Unusually after many years of error free smart meters the latest split-month recalculation to take account of tariff change was incorrect. I was re-billed for several months. I urge everyone to check their bills. E-On Next did correct the error quickly. I just don't see how that could happen with a hands-off computer system.
0
Comments
-
Good advice!li150 said:Unusually after many years of error free smart meters the latest split-month recalculation to take account of tariff change was incorrect. I was re-billed for several months. I urge everyone to check their bills. E-On Next did correct the error quickly. I just don't see how that could happen with a hands-off computer system.
Everyone should check their bills/statements carefully whenever they receive them, whatever supplier supplies them.
)
3 -
I have a smart meter but still read my meters manually every month and work out my bill, both monthly and annually, via a spreadsheet. I like always knowing exactly where I am, based upon my own calcs which I then crosscheck with my supplier's.
1 -
Thanks, if neither of you noticed anything wrong with e-on's billing this month then I know it was just me. They don't know how it happened either! I am very nervous about N-Power being merged with E-On then thousands of customers of failed utilities being taken on that these problems may escalate,0
-
E.oN announced on the 7th May that all of NPower’s customers had been migrated to E.on Next. That is, the migration was completed 6 months ago.li150 said:Thanks, if neither of you noticed anything wrong with e-on's billing this month then I know it was just me. They don't know how it happened either! I am very nervous about N-Power being merged with E-On then thousands of customers of failed utilities being taken on that these problems may escalate,0 -
Provided E-On have expanded their customer support team to match then fine. Just at the moment though they are pretty busy.0
-
Strikes me that they have done the opposite - they had a small but useful team of advisers who posted on these forums - They told us that they were being made redundant (or "redeployed") with the move to EON Nextli150 said:Provided E-On have expanded their customer support team to match then fine. Just at the moment though they are pretty busy.0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.4K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604.1K Mortgages, Homes & Bills
- 178.5K Life & Family
- 261.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards