Refund

Maxine63

How do I get a refund from a holiday company as we booked to go away but our holiday was short lives as when we arrived at our hotel in Tenerife it was shut and a note on the door advising any customers that the hotel had been shut for this month and they let all travel agents know about this but we was NEVER INFORMED OF THIS  it causes stress and an inconvenience to both of us please help anyone 

Westin

You have posted on a board for holiday deals, bargains and offers.  I'll flag to a board monitor to see if your post can be moved to a forum where you will have a better response from the MSE community - @heatherw_01.

In the meantime -

-  which holiday company and was this a package or just accommodation only?
-  which hotel?
-  have you contacted the holiday company and if so what have they said?
-  how did you pay for your holiday?

Maxine63

The holiday company teletext 
was all inc
blue sea Callao in Tenerife 
I contacted the holiday company on 5th October 2021 as soon as we returned home no reply yet
i paid with my bank card 

Maxine63

I paid a deposit when I booked the holiday in July and they automatically took the balance beginning of September 2021 as we flow out on 25th September 2021

Alan_Bowen

Maxine63, bad news, Teletext Holidays ceased trading two weeks ago. For a refund, contact the Travel Trust Association who were their regulator. If it is any consolation, you are far from the only person who arrived on holiday in October to find the accommodation hadn't been booked or paid for, or in some cases cancelled!

Westin

Oh dear a combination of issues.

The hotel’s website makes no mention of being closed which I would expect as a good practice if they are shut.  I hope that after finding that closure notice on the hotel/apartment door that there were instructions to go to one of the hotel’s sister properties.  Was alternative accommodation provided or did you have to find your own and pay again?

Teletext’s recent closure might answer the point on not being notified in advance of travel to the 
issue. A very unfortunate double issue problem.

Sadly writing to complain to Teletext won’t get you anywhere. The business is closed.

Maxine63

No alternative hotel was provided no mention at all on the notice which was on the door so has to find our own hotel for the rest of the week which cost a further £680.00 plus taxi to and from the hotel and airport. We managed to get a temp hotel for night but has to move on tnat cost £90.00 for night then booked another hotel aswell as taxis.

Maxine63

Our holiday was from 24th September 2021 to 2nd October 2021 so I sent email as soon as possible which was on 5th October 2021

Westin

Given above then I would follow @Alan_Bowen suggests and contact the TTA with an account of what happened, plus bills for your new accommodation and taxis.  You won’t get compensation for the very unfortunate situation but hopefully they will consider your claim for your extra hotel/transfer costs or refund you for the accommodation you paid Teletext for.

Maxine63

Thank you so much I will also try going to my bank as I can claim it back called  Chargeback it’s under section 75 The consumer credit act