Train delay refund question

85 Posts

After 10 months of driving from Liverpool to Solihull and back twice every other weekend (to pick up my kids) I finally decided to try the train as an alternative to 13-14 hours on the M6 over the course of the weekend.
It’s gone fairly well. 27 minute delay heading back on Friday evening and today a 25 minute delay getting to Birmingham International.
I bought myself a return from Liverpool to Birmingham (going out Friday and returning Sunday) and then using a family and friends railcard, me and the kids a return from Birmingham to Liverpool (going out Friday and returning Sunday).
My 5 person Birmingham to Liverpool was delayed on Friday so I’ll claim for that. The return leg of that same ticket is delayed now by roughly 25 minutes. Do I make a second claim against this ticket?
This delay will also cause me to miss my intended train back to Liverpool. If it arrives at 6:03, I’m due on the 6:09 but I have to take the kids outside for mum to pick them up. There’s no way I’ll manage that and get back in and onto the train in 6 minutes. Would this warrant a claim against my single person ticket or is it just bad luck?
This delay will also cause me to miss my intended train back to Liverpool. If it arrives at 6:03, I’m due on the 6:09 but I have to take the kids outside for mum to pick them up. There’s no way I’ll manage that and get back in and onto the train in 6 minutes. Would this warrant a claim against my single person ticket or is it just bad luck?
0
Latest MSE News and Guides
Childcare budget boost
More support for children from nine months and those on Universal Credit
MSE News
Replies
If a delay leads to a missed connection you can catch the next available service to your destination and claim delay repay.
Is it two separate claims to West Mids as it was two separate journeys on different tickets?