electricity provider charging me crazy amount based on estimate - need advice on my rights

bumpty

wild666 said:

If you have the readings from the date you moved in and the date you left then they should use that as the total readings, they shouldn't need to get them verified if you took the leaving read as close to midnight as possible on the last day, the most it could differ is by one kWh E and one unit, 11.4 kWh G, that shouldn't be more than one pound.

If I change suppliers I take readings as close as possible to midnight on the final day I am with the leaving supplier, in one case it got me compensation from one supplier and another just accepted the readings.
Don't rely on IHDs get a reading off the meter itself. If the meter is SMETS 2 then they would have a record of daily usage, that could also apply to SMETS 1 meters, like mine, even though I am with a third supplier since leaving BG in Jan 2019, Octopus are giving me 30 minute readings which I download each day from their site.

Some meters might have being on BG free electric tariff and still be taking duel readings, this would be rare though, and the meter has three readings Total IMP, ACT 1 & ACT 2 be sure to check that a meter isn't doing this by scrolling though all the settings on the meter, not the IHD. Whoever took the readings should have taken them off the actual meter and not an IHD as the IHD could only show a total reading and not ACT 1 & ACT 2. 

hey, that's very helpful, I'll look at the meter more closely thank you. I'm with Octopus now as well, thank god for their customer service.

The bummer is that I moved in in August, agent took the moving in reading wrong which I didn't realise until a couple weeks ago, and then any readings I took were wrong which I figured in October. But the agent's meter reading(~2100) is completely different from SSE's estimate (~4700) and they can't tell me where they grabbed that from. I'm just waiting for a reply on the complaints process with SSE and see what we can do bc customer service is not getting me closer to a resolution.