HELP - Just tried to check in for my BA flight to Tenerife and got this message 11 November 2021 at 10:33AM in Coronavirus travel help & info 7 replies 483 views

dollywops

The travel document details you have entered are not valid for this flight.  

I've done everything I needed to and now I am really worried.  BA aren't answering their phones.  Has anyone else had this?

emmajones1976

What is the start date and expiry date on your passport?

dollywops

April 2018 - April 2028

I think (hope) this is a BA issue.  

emmajones1976

Yes your passport is fine then. If you have a valid passport (which you have), and you have filled in the Spanish form 48 hours before, and if nobody answers the phone, just present yourself at the check in desk and check in there, assuming you have to queue up anyway to at least get your bag tagged etc.

dollywops

Thank you.  I know I've done everything correctly.  My son was talking me through it yesterday, after he'd done the Spanish form for his family.

dollywops

It was all ok at the airport.

isplumm

were you by any chance flying from Southampton - cause we had exactly the same issue back in September - going to Spain - everyone had the same issue - don't think BA really cared the panic it caused us the night before the flight! But was all ok.

dollywops

We flew from Heathrow. Totally agree about BA not caring.  They knew they had an issue and it would not have hurt them to post something on the website & Twitter account.  Might have saved some of us a sleepless night.

had the same issue coming home yesterday.  Showed the various items on our phones at check-in and all was good.