Help with Plusnet email in Thunderbird

[Deleted User]

I am having trouble accessing my Plusnet email in Thunderbird (and in Gmail too) and wonder if anyone can help, please?  I contacted Plusnet yesterday and they gave me a link with settings etc.  I removed my email Plusnet Account from Thunderbird (because it was not working) and, using all the instructions given by Plusnet, I tried to add it again.  It will not accept the information given by Plusnet and I cannot access my Plusnet emails.

I have not been able to log in to Plusnet Webmail. A Plusnet email did arrive in Gmail but when I tried to forward it, it was stuck with three others in the outbox and they won't send.  I'll be glad of any help, thank you.  I would really like to reinstall Plusnet emails in Thunderbird if at all possible.

Crimson

spenderdave

Reported elsewhere that Plusnet email was down last night, expected to be back this morning.

[Deleted User]

Thanks very much, spenderdave.  I have been going round in circles using the settings I was given by Plusnet, removing and trying again to add my Plusnet email to Thunderbird.

Hopefully it will be sorted today.  I'm just realizing how much I rely on my Plusnet email.  I think the problem with Gmail app Plusnet emails being queued and not sending from there must also be to do with the Plusnet email being down.

Thank you again.

Crimson 

Neil_Jones

Documented on the provider website (always the best place to go to first when something stops working as they may be aware of it):

[Deleted User]

Thanks very much Neil_Jones.   I see now why they did not work.  Perhaps I should not have removed Plusnet from Thunderbird but I'll wait until problem is fixed then try again to reinstate it using the Server settings.

Crimson

Uxb1

I find it is also essential to check the relevant forum
Here is the link to the plusnet email forum page
https://community.plus.net/t5/Email/bd-p/Email
Usually members having a problem are far quicker than the service status page to "finally" acknowledged that yes um, err there IS a problem.
In this case the number of pages and comments on threads about email not working showed that it was a substantial issue and not just some individual with an issue

[Deleted User]

Thanks Uxb1 - I'll use that helpful link.

Crimson

[Deleted User]

Update Friday morning  (early.) I've used the link a lot and it's  really helpful.  Thanks again Uxb1.

Although not back to normal yet, some emails are getting through now and the few queued in my out box seem to have 'sent.'

It sounds more encouraging  now.

Crimson

debitcardmayhem

I wouldn't get too encouraged , mine is out again today, oh and so is googlemail. good old gmx is still soldiering on

[Deleted User]

Not so good then, debitcardmayhem.  I'm getting some 'odd' things and, although much better than before, 'something' is not quite right or back to normal yet.

Crimson