NOW TV - I've been hacked!

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Bizzywizard
Bizzywizard Posts: 223 Forumite
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edited 11 November 2021 at 7:16AM in Praise, vent & warnings
This is for anyone with NOW TV (sick in my case)

I noticed I'd been charged another £14.99 today for the cinema and £5 boost!
First off we only have once device (we have no other TV or devices, my laptop is so old, not sure I could get it on here), so no boost needed and I had cancelled the cinema back in September (we have used it once)....my hubby didn't believe me, so I took a photo in October and hey presto we had a 'cinema package' taken again today, which I had not wanted and cancelled the month before again! So it was clear we had been hacked!

We then went on live chat to be told we are watching 'The Little Things' with Denzel Washington today!....We'd not even heard of it and we'd been at work, so no-one at home to watch it! We went through some security questions and the live chat guy agreed to add £14.99 to my account, so no refund! I  am really not happy with using such a compromised system, but hubby once to give them one more go!

We were told to change our password and add a pin! Why were we not offered to set up a pin a year ago when we signed up to Now TV!

The chat was finished by saying we had a 'technical issue' I don't think so! I call it HACKED! So the chat guys are not reporting a data breach correctly!!! We will be sending a formal letter of complain tomorrow, via recorded post.

Now TV system needs to be updated and you should only be able to pay via direct debit not my card held on their system! If this happens again I will request the money back from the bank.

Hope this helps someone else!


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Comments

  • Mnoee
    Mnoee Posts: 818 Forumite
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    If you're not using a strong, unique password for every single different site then things like this can happen very easily. It's not a 'data breach' if you enter an email and password on a dodgy site then use the same email and password for nowTV. That's almost certainly what's happened here. Unless you've let someone untrustworthy borrow your account details, left it logged in at an Airbnb or something similar.

    If your password looks more like 'oFfi4^pEDK$&7' and is used only on nowTV, this is probably a problem with them. If it looks more like 'hunter2' and is used everywhere, this is problem with you. Look into a password manager if it's the latter. 
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    Someone else using your account within the family/ friends etc .
  • mjm3346
    mjm3346 Posts: 46,897 Forumite
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    You don't need more than one device to make use of Boost - it is better quality (HD) than the standard stream and doesn't have added adds.
  • Bizzywizard
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    Mnoee said:
    If you're not using a strong, unique password for every single different site then things like this can happen very easily. It's not a 'data breach' if you enter an email and password on a dodgy site then use the same email and password for nowTV. That's almost certainly what's happened here. Unless you've let someone untrustworthy borrow your account details, left it logged in at an Airbnb or something similar.

    If your password looks more like 'oFfi4^pEDK$&7' and is used only on nowTV, this is probably a problem with them. If it looks more like 'hunter2' and is used everywhere, this is problem with you. Look into a password manager if it's the latter. 
    The password on NowTV will only let you put in letters and numbers (we did the max for each and different). Even the extra pin is only 4 digits. We don't have AirBNB and change our passwords on everything! 

    We always use £!* and all the others -just could not on NowTV!
  • Bizzywizard
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    JJ_Egan said:
    Someone else using your account within the family/ friends etc .
    JJ_Egan said:
    Someone else using your account within the family/ friends etc .
    JJ_Egan said:
    Someone else using your account within the family/ friends etc .
    JJ_Egan said:
    Someone else using your account within the family/ friends etc .
    Nope, we live hundreds of miles away and my brother has his own Sky account, nothing to do with Now TV. Friends ...lets just say we have't seen them in years!
  • Bizzywizard
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    mjm3346 said:
    You don't need more than one device to make use of Boost - it is better quality (HD) than the standard stream and doesn't have added adds.
    We have a very old TV, so no need for a greater look from our point of view. The kids don't have extra devices, so we don't need Boost at all. Thanks though!
  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
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    Hi, I've just got NOW tv through my BT account, one of those 'perks' - but I can only watch 'entertainment'. Which is fine, I don't want any more subscriptions and this is free at the moment. BT sent me a PIN and everything's been okay to date.

    However, if they have taken your money without your permission, especially as you cancelled, you can ask for it to be refunded. I know you say your hubby wants to give it another go but if you really didn't want to, you are entitled to a full refund. That's a very cheeky way of making you stay with them. But you don't have to agree.

    I'm going to keep an eye on my bank account though, thanks for the heads up, we don't want any sneaky payments being taken!
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • mjm3346
    mjm3346 Posts: 46,897 Forumite
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    mjm3346 said:
    You don't need more than one device to make use of Boost - it is better quality (HD) than the standard stream and doesn't have added adds.
    We have a very old TV, so no need for a greater look from our point of view. The kids don't have extra devices, so we don't need Boost at all. Thanks though!
    Point is there is no reason to assume you have been hacked (from the NOW point of view) because you have boost with just one device, even without the extra quality sound/vision these are fewer ads with boost (one of the other selling points Now make). 
  • Bizzywizard
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    mjm3346 said:
    mjm3346 said:
    You don't need more than one device to make use of Boost - it is better quality (HD) than the standard stream and doesn't have added adds.
    We have a very old TV, so no need for a greater look from our point of view. The kids don't have extra devices, so we don't need Boost at all. Thanks though!
    Point is there is no reason to assume you have been hacked (from the NOW point of view) because you have boost with just one device, even without the extra quality sound/vision these are fewer ads with boost (one of the other selling points Now make). 
    Why would we not be hacked? I did not request the extra boost or any of my family or the cinema package! Even the chat guy agreed there was a technical 'problem' but did not say hack......clearly it as a breach, £14.99 does not go out with no reason.

     I've only put the post up to warn others to check their accounts. And add the extra pin, that was not offered to us. 
  • FindMyWayBack
    FindMyWayBack Posts: 335 Forumite
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    edited 20 November 2021 at 1:28AM
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    Seems somebody logged in using your password and mad
    e purchases, change your passwords

    Old enough to know better...........




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