Reclaiming lost money

Home05081938

Is your money safe with Santender?
Santander have transferred £ 109,114.12 from our account without our permission.
Santander have admitted their error, but have not refunded our loss.
Santander say it is a Civil Matter now.
Santander say we can go to the Ombudsman which we have but the Ombudsman will not look at the case for six Months.
We have tried to obtain from Santander their Insurance policy details to make a claim for their admitted error, but Santander will not give us the name of the person and his or her department address so that we can to make a Pre-Protocol Letter, prior to taking Court action.
We would like the media to state this case so that everyone knows the facts if Santander makes an error with their account, plus the regulating of Banks need to know how Santander are working / treating their customers.
Regards
(Removed by Forum Team)

lincroft1710

Firstly members of this forum are advised to post anonymously, so you should change your user name and remove your name from your post.


Secondly you do not say where the money has been transferred to.


Thirdly, this forum is not connected to the media.


Fourthly, the Praise, Vent and Warnings Board would be a more suitable board.

Home05081938

How should I let the media know the problem that I have been faced with so that others cannot havee the same problem

[Deleted User]

From Google.

Look on the media outlet's website for an email address.

To find contact information for a newspaper or TV station, search the name of the media outlet online. Find the organization's website and search for an “About Us” or “Contact” tab. Most news organizations publish an email or phone number for tips on stories.

p00hsticks

Home05081938 said:

How should I let the media know the problem that I have been faced with so that others cannot havee the same problem

I beleive several of the newspapers have columnists that will investigate financial issues / answer queries for you. Here's a link to the one from the Telegraph, for example.

https://www.telegraph.co.uk/money/katie-investigates/katie-morley-investigates-contact-form/

xylophone

Santander have transferred £ 109,114.12 from our account without our permission.
Santander have admitted their error,  but have not refunded our loss.

This seems very, very odd.

Shakin_Steve

As is usually the case, a complete lack of detail about the circumstances surrounding your tale of woe. How can anyone be expected to reasonably advise you on the snippets of information you have provided?
I do hope you will go into more detail with your complaint to.......whoever.

AskAsk

sorry to hear this OP.  it can be very distressing when this happens and in this case when it is such a significant amount.  the bank will not be stealing your money.  it may have been stolen fraudulently and santander has not admitted liability.

i often hear people say don't worry about fraudulent activites on your account as the bank will always pay you back but when it comes to large amounts, i am sure the banks will not be so quick at paying you back.

have you tried lodging a formal complaint with the bank through their complaints process?  you need to have done this before you can ask the ombudsman to look into the case, and yes it will have to be at least 6 months from the bank's decision before the ombudsman will get involved.

i can only think the ombudsman is inundated with cases so they are pretty slow.

capital one locked my account once and it was very stressful as i needed the money to complete on a property purchase so i did not have the time to wait for the ombudsman.  they had accidentally locked my account by mistake instead of another one.  i had to raise a formal complaint with them and they unlocked the account when they looked into this and paid me a gesture of goodwill compensation.

santander has also locked my account but that was because they thought payments I made were suspicious (it was only £4k!) and I had to go into branch with ID to get the account unlocked.  I have avoided both banks since.

Ergates

Home05081938 said:

Santander have transferred £ 109,114.12 from our account without our permission.

Are you saying that some kind of fraud as occurred?  Surely this would make it a criminal matter, not a civil matter?

Be aware, any media outlet will want the *full* details of exactly what happened and when - not just the precis you've posted here.

MEM62

xylophone said:

Santander have transferred £ 109,114.12 from our account without our permission.
Santander have admitted their error,  but have not refunded our loss.

This seems very, very odd.

It will not be as black and white as the OP's post suggests.  

AskAsk

Ergates said:

Home05081938 said:

Santander have transferred £ 109,114.12 from our account without our permission.

Are you saying that some kind of fraud as occurred?  Surely this would make it a criminal matter, not a civil matter?

Be aware, any media outlet will want the *full* details of exactly what happened and when - not just the precis you've posted here.

it would only be treated as a criminal matter if the bank believes it is fraudulent.  if they believed the OP did it or claims the OP did it, then they won't treat it as fraud.

there was a post recently where someone stated his account had been hacked and money transferred to online gambling sites but the nationwide did not believe him and said he did it himself.  in that case they have not treated it as fraudulent and have not passed it to the police to investigate.

it is not always easy to prove that the funds were taken by fraud as the fraudsters would have gotten your details and making trasactions as yourself.  you would therefore need to prove that you did not do it even though the details are yours.