“Conditional Call Forwarding Active” on J3 phone

RealGem

Hi,

I just swapped the SIM cards in my two phones, and I did the usual checks; called each other and my landline. Then texted each phone from the other.

Everything worked except I could not call my landline. It hangs up straight away on my Samsung J3 phone saying “Conditional Call Forwarding Active” 

I double checked and there is no Call Forwarding at all on this phone. 

And there can't be Call Forwarding on my landline, as I can get calls from everywhere else. 

So I tried calling my family and friends' landlines. And although the “Conditional Call Forwarding Active” notice shows up on my Samsung J3, it still lets me call the numbers. 


I can't find anything to do with Call Forwarding in the manual apart from this page: 
https://videotron.tmtx.ca/en/topic/samsung_galaxyj32016/setting_up_call_forwarding.html#step=6

and I have already ensured that is not set up. 


Can anyone help please? 

Thank you

outtatune

Conditional call forwarding usually means that if you don't answer an incoming call it's forwarded to a voicemail service. Check if your landline (either the phone or your provider) hasn't got some kind of blacklisting or whitelisting turned on.

Jenni_D

I've had a similar issue on my iPhone 6S on Vodafone ... I sometimes enable Call Forwarding (to my personal mobile) if I'm going to be in the car on a long trip, as I can only have 1 phone synched with the car and I prefer it to be my own. I've had it before where the forwarding has become "latched" at the network level and it has needed Vodafone tech support to remove it.

That wouldn't explain why it's only your landline that has the "can't connect" issue though, unless it has somehow been blocked at a network level.

tl;dr - call the tech support line of your network provider to see if there's something got locked on your account.