Panasonic Service Dept - outstanding service

Humbug_2

My Panasonic microwave died a couple of weeks ago and at 16 months old was conveniently just outside the 12 month guarantee period. My local repairer checked it over and advised that several parts in any Panasonic MW do in fact carry a 3 year guarantee plus free labour and one of the parts that has gone was indeed covered by this 3 year guarantee. The only problem was that the part was no longer available. Therefore my MW was basically landfill and I should buy a new one.

So I contacted the Panasonic service dept just to let them know that I was disappointed that their product had let me down at such a young age. I hate having to throw something away that should be repairable.

They confirmed that the duff part was indeed n/a, but because of this they happily volunteered to replaced my stricken MW with a brand new one.:j

So, a big thanks to Panasonic for some excellent customer service, certainly beyond my expectation (thanks especially to Nicky). Things do go wrong. Its how you deal with them that counts.

I hope this is a useful tale for anyone in the market for a new MW to consider buying a Panasonic.

globalds

It good to hear positive posts ..