Lost item now delivered, buyer wants to pay

cheryl_peril

Hello, I sold a low value (less than £10) item in September, the buyer reported it as lost and I refunded him. 

The buyer has now reported the item has been delivered and is happy to pay me again - I can only see that I can issue an invoice for items sold in the last 30 days. Can anyone suggest what to do - I'm scared of replying to the message with my e-mail address (for a paypal payment) in case it is flagged up..

Thank you. 

love_me_love_my_tat

The buyer can send you a cheque or a postal order in the post, they can send the money via bank transfer or via PayPal. Most of those routes require you to let the buyer know your details through a message - which is fine once you have completed a transaction with them. 

You can send the buyer a PayPal money request without sharing details. Go to your Seller Hub > Orders > Paid & Dispatched > find the order > drop down menu next to the item > print postage labels & invoices > invoice for your own records > buyer's email is top left. 

soolin

love_me_love_my_tat said:

The buyer can send you a cheque or a postal order in the post, they can send the money via bank transfer or via PayPal. Most of those routes require you to let the buyer know your details through a message - which is fine once you have completed a transaction with them. 

You can send the buyer a PayPal money request without sharing details. Go to your Seller Hub > Orders > Paid & Dispatched > find the order > drop down menu next to the item > print postage labels & invoices > invoice for your own records > buyer's email is top left. 

Are you sure the buyers email still shows for you? For me I get a made up one like this xxx1fe06fce24d9b100e@members.ebay.com to stop me contacting buyers.

OP trying to get payment now can be difficult as even after completing a transaction the ebay bot occasionally still stops email addresses being sent- but it is worth a try as sending a paypal ID will be the easiest way.

Rantband

soolin
Yes I was sceptical but I followed the instructions on a sale to someone I knew their email & phone number and the details given were correct.

soolin

Rantband said:

soolin
Yes I was sceptical but I followed the instructions on a sale to someone I knew their email & phone number and the details given were correct.

I can't see any emails apart from the strange ebay ones as mentioned above on any of my ebay sales records. I know there are several different versions of ebay and none of mine, business or private, show a valid email address. Perhaps ebay have me marked as a dodgy seller not trusted with contact details

Rantband

Have now tried it on both business and private accounts both successful. soolin have you followed it step by step ? the last instruction is under "Print postage labels" 

olgadapolga

soolin said:

Rantband said:

soolin
Yes I was sceptical but I followed the instructions on a sale to someone I knew their email & phone number and the details given were correct.

I can't see any emails apart from the strange ebay ones as mentioned above on any of my ebay sales records. I know there are several different versions of ebay and none of mine, business or private, show a valid email address. Perhaps ebay have me marked as a dodgy seller not trusted with contact details

If you follow the instructions detailed by love_me_love_my_tat (Go to your Seller Hub > Orders > Paid & Dispatched > find the order > drop down menu next to the item > print postage labels & invoices > invoice for your own records > buyer's email is top left) then you will get to the buyer's email address.

If you look at the sales record you just see the weird eBay one. You have to find the invoices section. It definitely works 🙂

Belenus

cheryl_peril said:

Hello, I sold a low value (less than £10) item in September, the buyer reported it as lost and I refunded him. 

The buyer has now reported the item has been delivered and is happy to pay me again - I can only see that I can issue an invoice for items sold in the last 30 days. Can anyone suggest what to do - I'm scared of replying to the message with my e-mail address (for a paypal payment) in case it is flagged up..

Thank you. 

In a vaguely similar situation I sent the other party my bank account sort code, account number and name via eBay messages and he paid me that way.