Debenhams (Newday) Card PPI

Rob749

My wife has a storecard account with the above, I didn't realise she still had it, and she's not that savvy in financial matters. She showed me a letter and a statement showing that she's been paying PPI for years on a £2000 balance @£1.50 per £100, and consequently her balance isn't shifting much as she's paying 30.87% interest and just the minimum payment. It's the PPI I'm mainly concerned with, she is now 73 years old, and she said this account has been running from before she was 60. They've put her on a Paydown Plan designed to pay off in 4 years, which has been running for 11 months.

The letter I mentioned states that the PPI will no longer be supported from this month and will be cancelled and you are no longer covered. No more premiums will be charged. Surely this policy should have been terminated on her retirement, in any case she's never been employed anyway, always a housewife, with a bit of childminding to top up her income. I know people will say that PPI claims finished a while ago, but as I said, I just didn't know her circumstances.

Apart from a PPI claim which probably can't happen now, is there a possibility that she can claim back the PPI payments back from her retirement age anyway, as far as I can see on line, most policies don't pay after retirement? Unfortunately she doesn't have any past statements, or PPI policy documents (It's covered by AXA Partners) that I can check. I'll be paying the balance off, just wanted to check if it could be reduced in any way before I do. Any practical advice please on this matter. Thanks everyone.

[Deleted User]

If she wanted the PPI to terminate on her retirement, she would have needed to cancel the policy. The card provider won't know her employment status.

She can't claim anything on the policy and there are no grounds for a complaint either.

Rob749

Thanks ZX81. Yes I understand, but if the policy states somewhere that it doesn't pay out after say, 60 or 65 anyway, is there some sort of recompense there ? Surely Debenhams or the insurance company would have a record of her age somewhere, and should inform her the policy is no longer valid, and she should make some alternative provision? I know I'm clutching at straws here, just want to be sure. 

[Deleted User]

Most policies would have a far higher upper age than 60 or 65, if they have one at all, so you would need to check the policy document.

If there was such an exclusion that impacted her, then she could put in a complaint. 

Rob749

Ok thanks for your help zx81. will probably phone them tomorrow, there is PPI customer service number on the letter I notice, that I can ring. Cheers