Lloyds Banks login details suspended

JakeSteveson71

hi, I haven't been able to open my Lloyds online banking app, and it keeps saying, "We're sorry, but your login details have been suspended." Has anyone else experienced this? I've tried calling them but haven't been able to get through due to the huge wait times and work. The only think which I think could’ve of triggered this was transferring 15000£ to my main current account and receiving 10000£ from my brother  who borrowed money from me. Will this impact any soon due direct debits to go through?

longjohnjohnson

It might do.

You need to wait on the phone a bit longer but expect them to refuse to deal with you as they think you're a money launderer and need to do an investigation to ensure you are not.

AskAsk

they have suspended/locked your bank account because they have identified suspicious activities.  you may have to go into branch.  i had something similar happen on my santander account and I had to go into the bank with ID.

Thrugelmir

When where the transfers made? 

Brewer21

I've had a problem like this with Lloyds. It was 2 transactions of over £2k in quick succession to a new payee, me to me but to another account.
Yep they think it's money laundering. After a very long wait (phone) and long winded set of questions asked they unblocked my account.
I send small amounts now as a first payment to new payees, it seems to work better that way. Fell foul of the same thing with Virgin Money too once.