Tried to open a new account with my current bank.. score reduced. help!

Hi all, 

I have had a Santander account for over 12 years (currently have no debt with them or over draft etc) account is in good standing and have a good chunk of savings with them.

 I wanted to open a joint account with my partner so we applied online (as per guidance of the operator at Santander) - My partner is not a  Customer of Santander.
They said it had gone through, we received the bank cards etc and then went to transfer money and it didnt work. Turned out they had turned down our application (but already sent out the cards and pin number), they wouldnt tell us why on the phone and said 'wait for the letter' - once the letter arrived it had absolutely no reasoning why other than it had been declined.
However, a few days later I got notification from Experian that my credit score had reduced by about 38 points and it turned out it was because my bank had checked my file and declined my application and then reported to Experian. 

I looked at the terms and conditions sent via email when opening the joint account and there is a section about checking your credit however these terms and conditions were the same for both current customers of Santander and new customers. 

my question is...was it unreasonable for Santander to decline and then report to the credit reference agency? 
Im so annoyed the way it was handled and think ive been penalized even though ive been a customer for a long time 

Is a complaint worth it? or should i just let it go... 


  • emmajones1976emmajones1976 Forumite
    1.3K Posts
    1,000 Posts Name Dropper
    The score is meaningless. Ignore it.
  • edited 4 November 2021 at 10:23PM
    [Deleted User][Deleted User]
    0 Posts
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 4 November 2021 at 10:23PM
    Your score is purely a comedy gimmick. The loss of points is irrelevant.

    It's correct that the search is reported to the CRAs. It will have no impact on how lenders view you unless you have a particularly marginal credit history.

    There's no reason for a complaint.

  • msallenmsallen Forumite
    1.5K Posts
    Tenth Anniversary 1,000 Posts Name Dropper
    Lenders (or refusing lenders) do not report their decision to CRAs. The credit search is recorded but not their decision (although of course if they accept you and you accept their offer then a new 'live' credit agreement will eventually be reported by them).
  • Nebulous2Nebulous2 Forumite
    4.6K Posts
    Ninth Anniversary 1,000 Posts Name Dropper
    Have you read your report in detail? 

    Is your partner now listed as being financially linked? What is their credit like? 

    All that Santander will have reported about your application is a hard search. That on its own has very little impact on your history unless you have a few of them. 

    They could have also reported you as being linked to your partner, which could have more impact if their credit history is worse than yours. 
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