TSB App Login Problems

RG2015

I was having problems logging into the TSB app. I uninstalled and reinstalled and I got in okay but when I tried to log in again it said there was a problem.

I should have checked the downdetector as there are several reports of the same issue.

https://downdetector.co.uk/status/tsb/

dc_scotland

What I am getting is "We're having problems trying to authenticate your log in.  You will need to set up your device again".

glennevis

No problem logging in to the app, on android 11 using fingerprint auth.

molerat

glennevis said:

No problem logging in to the app, on android 11 using fingerprint auth.

Same here.

Daliah

Logging in fine on iPhone, iOS 15.1, with FaceID

RG2015

I have just logged in with my fingerprint, but it was very slow.

RG2015

dc_scotland said:

What I am getting is "We're having problems trying to authenticate your log in.  You will need to set up your device again".

Yes, I did this but it almost certainly wasn’t necessary.

There is no excuse for this worse than useless error message.

dc_scotland

RG2015 said:

dc_scotland said:

What I am getting is "We're having problems trying to authenticate your log in.  You will need to set up your device again".

Yes, I did this but it almost certainly wasn’t necessary.

There is no excuse for this worse than useless error message.

I just ignored the message and left it for a while.  When I went back later the app was working as normal.

sourpuss2021

I get this error message a lot now!

It seems to be if my fingerprint isn't correctly detected.

I have deleted and reinstalled the app several times now.   But I don't want to have to keep doing it!

So the message goes away if you just try again a bit later?   Or you really have to keep deleting and reinstalling?