Avro credit?

josephmilne67

First post on here, so hopefully there are some knowledgeable people out there that can help.
I  moved from avro energy to Igloo energy about 3 weeks before avro went bust. I had £455 credit with avro and did chase them up for this but they told me it can take up to 6 weeks for refunds to be processed. Will I have any chance of seeing this money or has it gone for good?  Any guidance appreciated! 

MWT

Yes you will see it again, but it will come from Octopus who as the supplier of last resort for Avro.

If you have not heard from Octopus at all, just drop them an email (avro@octopus.energy) along with your Avro account number, just to make sure they have you on their radar.

It is likely to take some time before you get the refund, but at least you will know that you are not forgotten...

johnbhoy70

Hello.

Octopus sent an email asking to advise them if you had left Avro prior to collapse.

This was response i got to that-

''Thank you for getting in touch.

Also, thanks for letting us know regarding your switch of suppliers prior to Avro's cease of trading. In this regard, any debit or credit on accounts prior to Octopus Energy taking initially becomes the responsibility of the Administrator appointed by Avro. We will work to secure a good outcome for current customers with balances but cannot confirm any plans until the administrators of Avro agree.

If you changed prior to the 26th of September, your final bill will likely be issued by Avro and we will work with the administrators so this process is as smooth as possible.

We have sent this email out to all Avro customers to inform them of our responsibility for your information moving forward. Prior to sending this, we did not have access to see who has left or not, As we have further information on who has left we will be able to remove your email from our contact list.

Over the coming weeks, either we or the administrators will be back in touch with you but if this information still doesn’t look right, please get back in touch. Please let me know if you need anything else or have any further questions.''

MWT

That is accurate.

The administrators can elect to deal with the refunds themselves, or pass that over to Octopus to handle.

It is part of the general negotiations between the administrators who have the duty to ensure that the creditors receive the maximum amount possible from the business assets, and the SoLR who is responsible for meeting their agreement with Ofgem to protect customer balances etc.

josephmilne67

johnbhoy70 said:

Hello.

Octopus sent an email asking to advise them if you had left Avro prior to collapse.

This was response i got to that-

''Thank you for getting in touch.

Also, thanks for letting us know regarding your switch of suppliers prior to Avro's cease of trading. In this regard, any debit or credit on accounts prior to Octopus Energy taking initially becomes the responsibility of the Administrator appointed by Avro. We will work to secure a good outcome for current customers with balances but cannot confirm any plans until the administrators of Avro agree.

If you changed prior to the 26th of September, your final bill will likely be issued by Avro and we will work with the administrators so this process is as smooth as possible.

We have sent this email out to all Avro customers to inform them of our responsibility for your information moving forward. Prior to sending this, we did not have access to see who has left or not, As we have further information on who has left we will be able to remove your email from our contact list.

Over the coming weeks, either we or the administrators will be back in touch with you but if this information still doesn’t look right, please get back in touch. Please let me know if you need anything else or have any further questions.''

johnbhoy70 said:

Hello.

Octopus sent an email asking to advise them if you had left Avro prior to collapse.

This was response i got to that-

''Thank you for getting in touch.

Also, thanks for letting us know regarding your switch of suppliers prior to Avro's cease of trading. In this regard, any debit or credit on accounts prior to Octopus Energy taking initially becomes the responsibility of the Administrator appointed by Avro. We will work to secure a good outcome for current customers with balances but cannot confirm any plans until the administrators of Avro agree.

If you changed prior to the 26th of September, your final bill will likely be issued by Avro and we will work with the administrators so this process is as smooth as possible.

We have sent this email out to all Avro customers to inform them of our responsibility for your information moving forward. Prior to sending this, we did not have access to see who has left or not, As we have further information on who has left we will be able to remove your email from our contact list.

Over the coming weeks, either we or the administrators will be back in touch with you but if this information still doesn’t look right, please get back in touch. Please let me know if you need anything else or have any further questions.''

johnbhoy70 said:

Hello.

Octopus sent an email asking to advise them if you had left Avro prior to collapse.

This was response i got to that-

''Thank you for getting in touch.

Also, thanks for letting us know regarding your switch of suppliers prior to Avro's cease of trading. In this regard, any debit or credit on accounts prior to Octopus Energy taking initially becomes the responsibility of the Administrator appointed by Avro. We will work to secure a good outcome for current customers with balances but cannot confirm any plans until the administrators of Avro agree.

If you changed prior to the 26th of September, your final bill will likely be issued by Avro and we will work with the administrators so this process is as smooth as possible.

We have sent this email out to all Avro customers to inform them of our responsibility for your information moving forward. Prior to sending this, we did not have access to see who has left or not, As we have further information on who has left we will be able to remove your email from our contact list.

Over the coming weeks, either we or the administrators will be back in touch with you but if this information still doesn’t look right, please get back in touch. Please let me know if you need anything else or have any further questions.''

Thanks johnbhoy, I have now emailed octopus and will sit tight! 
Thanks for taking the time.

josephmilne67

MWT said:

That is accurate.

The administrators can elect to deal with the refunds themselves, or pass that over to Octopus to handle.

It is part of the general negotiations between the administrators who have the duty to ensure that the creditors receive the maximum amount possible from the business assets, and the SoLR who is responsible for meeting their agreement with Ofgem to protect customer balances etc.

Thanks for taking the time to help with this. I have emailed octopus and explained my situation, so I will sit tight now!
Thanks again