Problems trying to return item to Curry’s

neilmcl

millicent said:

Yes, it was an online purchase. Thank you everyone for your advice - much appreciated.
 I will take neilmcl’s advice and refuse the repair when the engineer visits and hopefully get an uplift number and finally be able to get Currys to pick it up.
 

Just to be clear, you don't "need" an uplift number to get Currys to do anything, as long as it's a shown fault then you have every legal right to a refund regardless. Legally it's Curry's responsibility to sort this not the manufacturer to decide.

fred7777

Curry's won't want to collect it.

In my experience, with a similar problem, if you can get it to a local store you can make it their problem. I had a faulty 4 month old washing machine refunded within 40 minutes of dumping it by the customer service desk at Currys.

millicent

Just a quick update on this; the engineer attended and deemed it a manufacturer fault and sent in a report to Curry’s.

After more phone calls to Currys Customer Service (seems to be based in South Africa?) and being cut off yet again and being told that we still need an uplift number….. we finally managed to get them to collect it four weeks after reporting the fault! (At one point I had three American fridge freezers in my kitchen!)

I just hope that getting a refund proves to be a little easier, though I won’t hold my breath!
 I have learnt my lesson with Currys and will never buy anything from them again.
The time, effort & money that this has cost us is unacceptable 😡

millicent

And yes, as predicted still waiting for a refund…..